Senior Manager – Digital Product Ops

American Express

. Provide insights and recommendations to Control Owners to optimize platform controls .

Posted 9/18/2026full-timePhoenix • Arizona • United StatesSenior💰 $123,000 - $215,250 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in risk and control frameworks, including PRSA and RCSA, while effectively collaborating with diverse stakeholders to optimize platform controls and ensure timely control testing. Strong project management and analytical skills are essential for managing control portfolios and driving risk mitigation efforts.

Highest-signal resume keywords

Risk And Control FrameworksAgile MethodologiesControl TestingProject ManagementCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Risk AssessmentControl CreationOperational Risk ReviewsAnalytical SkillsProblem Solving

Soft Skills

CollaborationPersonal AccountabilityInitiativeOrganizational Skills

Tools & Technologies

JiraRallyConfluenceArcherServiceNow

Industry Keywords

Loyalty ApplicationsStakeholder EngagementBusiness RequirementsIssue Management Policy

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Provide insights and recommendations to Control Owners to optimize platform controls
Engage and consult with risk leads, tech leads, product owners, and control management teams to understand current and future needs
Collaborate with team members to define business requirements through individual, small-group, and large-group interviews about technology and system concepts
Communicate and build consensus across multiple teams in creating solutions
Participate in and support Risk Assessment Units, Control creation, and Operational Risk Reviews
Manage the portfolio of controls, ensuring continuous review, effective risk mitigation, ownership, and accountability
Ensure Control Testing is completed on time and track failures or findings through the Issue Management Policy

Requirements

What you’ll need

5 years of experience working on/with risk and control frameworks (PRSA, RCSA)
Basic technical understanding of Loyalty applications
Ability to establish and maintain effective working relationships with all levels within the organization, including external partners
Familiarity with Agile and scrum software development methodologies
Excellent communication and collaboration skills to consult with various stakeholders and define optimal requirements
Problem solving, project management and analytical skills; ability to prioritize and complete tasks
High degree of personal organization
Shows individual initiative, proactiveness and personal accountability
Bachelor’s Degree required (or comparable experience) in Business or Computer Science disciplines (preferred)
Familiarity with Jira, Rally, Confluence, Archer, ServiceNow preferred
Visa sponsorship may be provided depending on business unit requirements, position nature, cost, and applicable laws

Benefits

Comp & perks

Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities