Senior Manager, International Insights

American Express

. Partner with International Card Services stakeholders to define business questions, shape research strategies, and deliver actionable recommendations .

Posted 10/8/2026full-timeLondon • United KingdomSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong expertise in customer insights and market research, utilizing qualitative and quantitative methodologies to translate findings into actionable business strategies. Proficient in leveraging AI-powered tools and innovative methodologies to enhance insight generation and support strategic decision-making across international markets.

Highest-signal resume keywords

Customer InsightsMarket ResearchQualitative Research MethodologiesQuantitative Research MethodologiesAI-Powered Tools

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Market IntelligenceBehavioral Data AnalysisSynthesis of InsightsStrategic ThinkingActionable Recommendations

Soft Skills

CommunicationCollaborationStakeholder Management

Tools & Technologies

AI-Powered ToolsEmerging TechnologiesInnovative Methodologies

Industry Keywords

International MarketsConsumer BehaviorCompetitive DynamicsBrand ConsiderationCultural Dynamics

About the role

Key responsibilities & impact

Partner with International Card Services stakeholders to define business questions, shape research strategies, and deliver actionable recommendations
Lead strategic research engagements across consumer and small business audiences, identifying emerging customer needs, market trends, and competitive dynamics
Synthesize qualitative and quantitative research, behavioral data, and market intelligence into compelling narratives that drive action
Connect insights across international markets to identify opportunities and inform product, marketing, customer experience, and growth strategies
Support deeper market-level understanding of brand consideration and the competitive landscape for brand and marketing decisions
Advance AI-powered tools, emerging technologies, and innovative methodologies that enhance research, synthesis, and insight generation

Requirements

What you’ll need

Strong experience in customer insights, market research, strategy, marketing, or a related discipline
Strong knowledge of qualitative and quantitative research methodologies and translating customer insights into actionable business recommendations
Strong understanding of customer behavior and the market and cultural dynamics that shape international markets
Demonstrated ability to synthesize customer, behavioral, competitive, and market intelligence into meaningful insights and compelling narratives
Experience leveraging AI-powered tools, emerging technologies, and innovative methodologies to enhance insight generation and delivery
Strong strategic thinking, communication, collaboration, and stakeholder management skills, with the ability to work effectively across international and cross-functional teams
Employment eligibility to work with American Express in the UK is required; the company will not pursue visa sponsorship for these positions
Successful completion of a background verification check, subject to applicable laws and regulations

Benefits

Comp & perks

Competitive base salaries
Bonus incentives
Support for financial well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities