Senior Manager, KYC Strategy

American Express

. Support the development and execution of the Global KYC POA strategy across merchant onboarding, refresh methodology, operating model design, decisioning logic, and procedural/playbook standards.

Posted 9/17/2026full-timeNew York City • New York • United StatesSenior💰 $103,750 - $174,750 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in KYC strategy development, regulatory compliance, and risk management within financial services, with a strong focus on operational efficiency and stakeholder collaboration.

Highest-signal resume keywords

KYC Strategy DevelopmentFinancial Crime ComplianceRisk ManagementProgram ManagementAnalytical Problem-Solving

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

KYC Regulatory RequirementsOnboarding MethodologiesDecisioning FrameworksOperational Performance AnalysisProcess ImplementationGovernance FrameworksCompliance StandardsRemediation ProgramsDocumentation DevelopmentContinuous Improvement

Soft Skills

Strong Communication SkillsRelationship BuildingOrganizational SkillsDetail-OrientedAutonomy and Ownership

Industry Keywords

Financial ServicesMerchant OnboardingOperational ScalabilityCross-Functional CoordinationStakeholder Engagement

About the role

Key responsibilities & impact

Support the development and execution of the Global KYC POA strategy across merchant onboarding, refresh methodology, operating model design, decisioning logic, and procedural/playbook standards.
Own and drive key KYC POA strategy and transformation workstreams.
Translate regulatory, policy, business, and operational requirements into practical KYC strategies, business requirements, decisioning frameworks, processes, and implementation plans.
Analyze KYC processes, requirements, merchant populations, operational performance, and pain points to identify opportunities to strengthen compliance, reduce risk, improve efficiency, and enhance merchant experience.
Develop recommendations and future-state solutions balancing KYC and regulatory requirements with operational scalability and a frictionless merchant experience.
Develop and maintain KYC procedures, standards, governance frameworks, controls, playbooks, and supporting documentation across geographies and business segments.
Partner with Compliance, GMNS Product, Control Management, second line of defense, and other stakeholders to develop requirements, resolve issues, and implement scalable KYC solutions.
Facilitate cross-functional working sessions to evaluate KYC challenges, define solutions, document decisions, and drive actions to completion.
Monitor implemented KYC strategies and processes and identify opportunities for continuous improvement, automation, simplification, and enhanced controls.
Stay informed of evolving KYC requirements, regulatory expectations, industry practices, and internal policy changes and assess their impact.

Requirements

What you’ll need

5 years of experience in financial crime compliance, KYC strategy, risk management, merchant/customer onboarding, operations, consulting, or a related function within financial services.
Strong knowledge of KYC regulatory requirements, processes, onboarding and refresh methodologies, and financial crimes risk management principles.
Experience developing or implementing KYC strategies, processes, operating models, decisioning frameworks, procedures, or remediation programs.
Demonstrated ability to independently own complex workstreams and take initiatives from analysis and problem definition through recommendation and implementation.
Strong analytical and problem-solving skills, with the ability to synthesize complex regulatory, operational, and data-driven inputs into clear insights and practical solutions.
Experience translating business, policy, regulatory, and operational requirements into detailed business requirements, processes, procedures, and implementation plans.
Strong program and project management capabilities, including milestone management, risk and issue management, dependency tracking, and cross-functional coordination.
Ability to work effectively across a complex, matrixed organization and build productive relationships with stakeholders across Business, Operations, Technology, Risk, and Compliance.
Strong written and verbal communication skills, with the ability to develop clear, concise presentations and recommendations for senior stakeholders.
Highly organized and detail-oriented, with demonstrated ability to manage multiple priorities and deliver high-quality work in a fast-paced environment.
Ability to operate with a high degree of ownership and autonomy while knowing when to escalate key decisions, risks, or issues.
Bachelor’s degree required.
Employment eligibility to work with American Express in the United States is required; the company will not pursue visa sponsorship.

Benefits

Comp & perks

Annual bonus
Benefits