Senior Manager – MarTech AI Transformation

American Express

. Lead the transition of AI initiatives from pilot to scaled adoption across ECMX .

Posted 11/5/2026full-timeNew York City • New York • United StatesSenior💰 $123,000 - $215,250 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading AI initiatives from pilot to scaled adoption, with a strong focus on product management, stakeholder alignment, and the implementation of AI-enabled workflows. Proven ability to evaluate and implement emerging AI tools and frameworks that drive business impact and productivity gains.

Highest-signal resume keywords

Product ManagementAI AdoptionStakeholder InfluenceAI Tools ImplementationChange Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Product StrategyDesign ThinkingHuman-Centered DesignWorkflow AutomationPrototypingAI-Enabled ProductsBusiness TransformationInnovationEmerging Technology TrendsProduct Excellence

Soft Skills

Strong Product ThinkingInfluencing StakeholdersDriving Alignment

Tools & Technologies

AI PlatformsEnterprise SoftwareProductivity TechnologiesWorkflow Automation Tools

Industry Keywords

Marketing TechnologyDigital ProductSaaSTechnology Organizations

About the role

Key responsibilities & impact

Lead the transition of AI initiatives from pilot to scaled adoption across ECMX
Define repeatable frameworks for evaluating, launching, and scaling AI solutions
Develop operating models, playbooks, and implementation approaches that accelerate value realization
Partner across Product, Marketing, Technology, Risk, and Compliance teams to drive successful implementation
Manage the AI initiative portfolio, including priorities, dependencies, risks, milestones, and outcomes
Establish governance frameworks that enable responsible AI adoption at scale
Track business impact, adoption, productivity gains, and realized value across the portfolio
Produce executive reporting on roadmap progress, outcomes, risks, and opportunities
Define how AI can transform product management across ECMX
Reimagine discovery, research, prioritization, PRD creation, experimentation, and delivery through AI-enabled workflows
Evaluate emerging AI tools and capabilities that improve how teams build products and make decisions
Partner with Product leaders to pilot and scale AI-native product management practices

Requirements

What you’ll need

5+ years of experience in Product Management, Product Operations, Product Excellence, Business Transformation, Innovation, Change Management, or related fields
Demonstrated experience driving adoption of new technologies, processes, or ways of working at scale
Strong product thinking and ability to connect user needs, business outcomes, and technology opportunities
Proven ability to influence stakeholders across complex organizations and drive alignment without direct authority
Strong understanding of AI, GenAI, and emerging technology trends
Experience in Product Management, Product Operations, Product Strategy, Design Thinking, Human-Centered Design, or Innovation
Demonstrated passion for AI, including evidence of hands-on experimentation, personal projects, prototypes, AI-enabled products, or practical application in a professional setting
Experience implementing enterprise software, AI platforms, workflow automation tools, or productivity technologies
Demonstrated experience using AI tools to improve workflows, automate processes, develop prototypes, build applications, or enhance product management practices
Experience within marketing technology, digital product, SaaS, or technology organizations
Employment eligibility to work with American Express in the United States is required; the company will not pursue visa sponsorship

Benefits

Comp & perks

Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities