Senior Manager, Performance & Insights – Special Projects

American Express

. Lead high-priority special projects from problem definition through execution, establishing objectives, workplans, milestones, owners, and success measures.

Posted 9/21/2026full-timeUnited StatesSenior💰 $103,750 - $174,750 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in project management, strategic problem-solving, and cross-functional collaboration, with a strong ability to synthesize data into actionable insights and executive-level presentations. Proven track record in leading complex initiatives and improving organizational processes while adapting to evolving priorities.

Highest-signal resume keywords

Project ManagementCross-Functional LeadershipAnalytical SkillsExecutive CommunicationBusiness Process Improvement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementBusiness TransformationData AnalysisProcess DesignWorkflow DocumentationStrategic PlanningRisk ManagementStakeholder AlignmentDecision-MakingSales Enablement

Soft Skills

Problem-SolvingCritical ThinkingRelationship BuildingInfluencing Without AuthorityAdaptability

Tools & Technologies

Generative AIEmerging Technologies

Certifications & Qualifications

Advanced DegreeProfessional Certification

Industry Keywords

Management ConsultingSales EnablementBusiness ProcessesGovernance StructuresOrganizational Effectiveness

About the role

Key responsibilities & impact

Lead high-priority special projects from problem definition through execution, establishing objectives, workplans, milestones, owners, and success measures.
Structure ambiguous business challenges by identifying key questions, synthesizing information, evaluating options, and developing actionable recommendations.
Drive cross-functional workstreams, identify risks and dependencies, resolve roadblocks, and align stakeholders on priorities and next steps.
Use data and business insights to understand problems, evaluate opportunities, and inform recommendations.
Develop executive-level presentations synthesizing complex information into key insights, decisions, and actions.
Design and document processes, workflows, and operating approaches that improve organizational effectiveness and execution.
Build relationships across Performance & Insights, Sales Enablement, Sales and Account Development, and partner teams.
Establish project governance and communication to provide visibility into progress, decisions, risks, and actions.
Identify opportunities to simplify team operations and leverage generative AI and emerging tools.
Adapt to evolving priorities and take ownership of new, high-impact challenges.

Requirements

What you’ll need

5+ years of experience in project/program management, consulting, strategy, business transformation, sales enablement, or related fields.
Demonstrated success leading complex, cross-functional initiatives involving multiple stakeholders and competing priorities.
Strong problem-solving and critical-thinking skills, with the ability to bring structure and clarity to ambiguous challenges.
Excellent project management skills, including the ability to translate objectives into actionable plans, manage dependencies and risks, and drive work through completion.
Strong analytical skills and comfort working with business data to identify trends, evaluate questions, and support decision-making.
Exceptional written and verbal communication skills, including the ability to develop executive-ready presentations and communicate effectively with stakeholders at all levels.
Demonstrated ability to build strong partnerships, influence without authority, and work effectively across teams and organizational boundaries.
Ability to operate independently, exercise sound judgment, and manage multiple priorities in a fast-paced environment.
Undergraduate degree or equivalent experience.
Employment eligibility to work with American Express in the United States is required; the company will not pursue visa sponsorship.
Preferred: Experience in management consulting, internal consulting, strategy, transformation, or a similar environment.
Preferred: Experience supporting Sales, Account Development, Sales Enablement, or other commercial organizations.
Preferred: Experience designing or improving business processes, operating models, or governance structures.
Preferred: Experience managing workstreams spanning multiple functions, teams, or geographies.
Preferred: Ability to leverage generative AI and other emerging technologies.
Advanced degree or relevant professional certification is a plus.

Benefits

Comp & perks

Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities