Senior Manager – Product Operations, Strategic Initiatives

American Express

. Lead end-to-end execution of new advertising product launches across Product, Technology, Legal, Compliance, Go-to-Market, Sales, and other teams.

Posted 11/10/2026full-timeNew York City • New York • United StatesSenior💰 $103,750 - $174,750 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leading cross-functional product launches, managing complex initiatives, and developing business cases and operating models. Proficient in utilizing project management tools and ensuring compliance with governance processes while effectively communicating with senior leadership.

Highest-signal resume keywords

Product OperationsProgram ManagementAgile MethodologiesExecutive CommunicationBudget Management

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Product ManagementBusiness OperationsAnalytical SkillsProblem-SolvingGovernance ProcessesDigital AdvertisingOperating ModelsCompliance Approval Processes

Soft Skills

Attention to DetailInfluencing SkillsMulti-Priority Management

Tools & Technologies

JiraAirtablePowerPointExcelConfluenceAI-Enabled Productivity Tools

Industry Keywords

Advertising TechnologyCommerce MediaCross-Functional Initiatives

Tech Stack

Tools & technologies

About the role

Key responsibilities & impact

Lead end-to-end execution of new advertising product launches across Product, Technology, Legal, Compliance, Go-to-Market, Sales, and other teams.
Align teams on launch strategy, plans, timelines, responsibilities, and key decisions; track dependencies, resolve issues, and maintain accountability through launch.
Partner with Control Management, Compliance, and other stakeholders to navigate governance processes and ensure products meet applicable requirements before launch.
Develop business cases, operating models, and processes for new products and capabilities.
Improve Product team effectiveness by standardizing artifacts, adopting workflow tools such as Jira and Airtable, and identifying opportunities to leverage AI.
Lead annual planning by gathering product requirements, developing engineering overview materials, collecting effort estimates, and synthesizing findings for Product leadership.
Monitor technology spending and forecasts, identify budget variances, and support funding and budget reallocation decisions.
Manage relationships with third-party technology vendors and coordinate periodic compliance reviews.
Develop executive presentations, business updates, performance reporting, product roadmap narratives, and strategic recommendations.
Create materials for partner teams explaining Amex Ads products, launched capabilities, and the future roadmap.

Requirements

What you’ll need

4+ years of experience in product operations, program management, business operations, consulting, product management, or a related field.
Demonstrated ability to lead complex, cross-functional initiatives, managing plans, dependencies, risks, and stakeholders.
Exceptional attention to detail and ability to manage multiple priorities simultaneously.
Familiarity with product development lifecycles, including Agile methodologies and sprint planning.
Strong analytical and problem-solving skills, with the ability to navigate ambiguity and translate complex challenges into actionable plans.
Excellent executive communication and presentation skills, with the ability to influence senior leaders and cross-functional teams.
Proficiency in PowerPoint and Excel; familiarity with project management tools (e.g., Jira, Confluence, AirTable) and AI-enabled productivity tools.
Experience developing business cases, operating models, and scalable processes.
Experience in digital advertising, commerce media, or advertising technology (adtech).
Experience managing budgets, tracking forecasts, and supporting investment decisions.
Experience managing third-party technology partners.
Experience leading governance and compliance approval processes.

Benefits

Comp & perks

Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities