Senior Manager – Program Management

American Express

. Manage, direct, and supervise several project teams, promoting collaboration and teamwork to achieve program goals .

Posted 10/5/2026full-timePhoenix • Arizona • United StatesSenior💰 $103,750 - $174,750 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing complex technology programs and projects, ensuring alignment with business objectives while optimizing resource allocation and compliance with regulatory standards. Proficient in stakeholder management, financial planning, and utilizing project management tools to drive successful outcomes.

Highest-signal resume keywords

Project Management Professional (PMI) CertificationTechnology Vendor ManagementBudgeting and Financial PlanningStakeholder ManagementData Analysis

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Financial ModelingProject ManagementData AnalysisBusiness Case DevelopmentTechnology ImplementationRisk AssessmentTest Driven Development (TDD)Program DeliveryResource AllocationProcess Development

Soft Skills

CollaborationNegotiationInfluencingMentoringTeam Leadership

Tools & Technologies

MS ProjectJiraTrelloAsanaExcelTableau

Certifications & Qualifications

Certified Project Management PractitionerInternational Project Management AssociationPrince2Certified Scrum Master (CSM)Certified Scrum Product Owner (CSPO)

Industry Keywords

Program ManagementRegulatory ComplianceTechnology ServicesComplex Governance StructuresOperational Improvements

Tech Stack

Tools & technologies

PMPTableau

About the role

Key responsibilities & impact

Manage, direct, and supervise several project teams, promoting collaboration and teamwork to achieve program goals
Assess resource needs and make strategic decisions to optimize resource allocation and project efficiency
Co-create solutions with senior stakeholders to identify program needs and develop innovative solutions aligned with business objectives
Develop and implement processes encouraging best practices and innovative approaches to program management
Develop thorough risk assessments and ensure project activities comply with regulatory standards and organizational policies
Coordinate collaboration and alignment between product owners, architects, and engineers to meet regulatory and technical requirements
Provide regular updates to senior stakeholders on project performance
Collaborate cross-functionally with engineering teams on architectural approach and technical strategy
Negotiate and influence senior business leaders to reach desired project outcomes and resolve issues
Oversee the full product development lifecycle from concept to delivery, including Test Driven Development (TDD)
Analyze project data and industry trends and recommend operational improvements
Manage and integrate multiple complex projects and programs simultaneously, ensuring resource efficiency and adherence to timelines and budgets
Potentially mentor and lead Technology Program Management colleagues and support training and development
Potentially manage project resources, timelines, and budgets
Potentially collaborate with senior leadership on hiring, talent retention, and professional development
Collaborate with product and business teams to align technology initiatives with business objectives

Requirements

What you’ll need

Bachelor's degree in Engineering and/or comparable experience; advanced degree preferred
MBA or Master's degree in Engineering, Analytics and/or comparable experience; advanced degree preferred
Knowledge of Financial Modeling
Experience in technology vendor management and Information Technology services
Experience leading in a fast-paced, complex, and dynamic global environment
Experience in large-scale and complex program delivery comprised of multiple interlinked projects
Experience managing/leading technology implementation projects
Experience with project management and reporting tools (e.g., MS Project, Jira, Trello, Asana, Excel, Tableau)
Experience in budgeting and financial planning/management
Experience in business case development
Experience in data analysis
Experience in stakeholder management and/or leading complex governance structures
Project Management Professional (PMI) or equivalent Project Management certification (e.g., Certified Project Management Practitioner, International Project Management Association / Prince2 / CSM - Certified Scrum Master / CSPO - Certified Scrum Product Owner)
Employment eligibility to work with American Express in the United States is required; the company will not pursue visa sponsorship for these positions

Benefits

Comp & perks

Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities