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Senior Manager – Project Management
American Express. Lead complex, cross-functional projects supporting Merchant Servicing from planning through implementation and benefits realization .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in leading complex, cross-functional projects within regulated industries, focusing on project management disciplines such as planning, governance, and risk management. Proven ability to influence stakeholders and drive operational transformation while ensuring compliance with regulatory requirements.
Highest-signal resume keywords
Project ManagementCross-Functional LeadershipRegulatory ComplianceStakeholder EngagementOperational Transformation
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Project PlanningGovernance StructuresRisk ManagementChange ControlBenefits RealizationData AnalysisProcess AutomationOperational Transformation
Soft Skills
Analytical Problem-SolvingCommunication SkillsCollaborationCoaching
Tools & Technologies
Microsoft ExcelMicrosoft PowerPointMicrosoft ProjectJiraConfluenceSmartsheet
Industry Keywords
Financial ServicesPaymentsMerchant AcquiringCustomer ServicingContact-Center OperationsFintechOperational RiskInformation Security
About the role
Key responsibilities & impact- Lead complex, cross-functional projects supporting Merchant Servicing from planning through implementation and benefits realization
- Build project plans, governance structures, milestones, budgets, resource requirements, and success measures
- Improve merchant servicing journeys through process simplification, automation, digitization, and operational transformation
- Coordinate stakeholders across Operations, Product, Technology, Risk, Compliance, Finance, Analytics, and regional teams
- Monitor project progress, dependencies, risks, issues, and financial performance, escalating concerns when required
- Prepare executive updates, recommendations, and decision materials for senior leadership
- Ensure projects meet regulatory, control, privacy, security, testing, and change-management requirements
- Manage implementation readiness, including communications, training, procedures, cutover planning, and post-launch support
- Track merchant satisfaction, service quality, turnaround time, digital adoption, productivity, and cost savings
- Coach project managers and workstream leads while promoting accountability, collaboration, and consistent project-management practices
Requirements
What you’ll need- Bachelor’s degree or equivalent professional experience
- Approximately 10 or more years of experience in project management, program management, business transformation, operations, consulting, or a related discipline
- Demonstrated experience leading large, complex, cross-functional programs in a matrixed organization
- Experience supporting financial services, payments, merchant acquiring, customer servicing, contact-center operations, fintech, or another regulated industry
- Strong command of project and program-management disciplines, including planning, governance, dependency management, risk and issue management, change control, and benefits realization
- Proven ability to influence senior stakeholders and deliver results without direct authority over all contributing teams
- Strong written, verbal, and presentation skills, including experience preparing materials for senior-management forums
- Strong analytical and problem-solving capabilities, with the ability to convert data and complex information into actionable recommendations
- Working knowledge of operational-risk, control, compliance, privacy, and information-security considerations
- Experience managing multiple priorities while maintaining attention to detail and delivery quality
- Ability to work effectively with geographically distributed teams and provide reasonable overlap with global business hours when required
- Proficiency with Microsoft Excel, PowerPoint, Project, Jira, Confluence, Smartsheet, or comparable platforms
Benefits
Comp & perks- Competitive base salaries
- Bonus incentives
- Support for financial well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through the Healthy Minds program
- Career development and training opportunities