Senior Manager – Risk Management

American Express

. Design victim fraud and first-party fraud claims management strategies .

Posted 11/5/2026full-timePhoenix • Arizona • United StatesSenior💰 $103,750 - $174,750 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in fraud strategy development and analytics, with a strong focus on leveraging data analysis and machine learning techniques to mitigate fraud risks. Proficient in translating complex analyses into actionable policies and operational changes while collaborating effectively across various teams.

Highest-signal resume keywords

Fraud Strategy DevelopmentAdvanced SQL SkillsData Analysis TechniquesCross-Functional LeadershipUnderstanding of Fraud Typologies

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisFraud StrategyDispute Lifecycle ManagementStatistical TechniquesMachine LearningBusiness IntelligenceProduction Rules TranslationOperational ChangesData Processing LanguagesQuantitative Analysis

Soft Skills

Excellent Communication SkillsInfluencing Without AuthorityAttention to DetailCollaborationAdaptability

Tools & Technologies

SQLSASHiveGenAI ModelsBusiness Intelligence Tools

Industry Keywords

Fraud RiskPayments RiskBogus ClaimsFirst-Party FraudAccount TakeoverUnauthorized TransactionsScamsRefund AbuseMerchant FraudSynthetic Identity

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Design victim fraud and first-party fraud claims management strategies
Analyze structured and unstructured data using statistical, financial machine learning, or business intelligence techniques
Partner with internal credit and fraud risk teams and business partners to ideate and create solutions, capabilities, and strategies
Leverage GenAI models to design efficient strategies to reduce first-party fraud risk
Provide thought leadership for bogus fraud transaction identification and rebill processes
Collaborate with Risk, Global Servicing, EDMX, Enterprise Digital, Technology, Legal, and Compliance teams
Shape strategies and policies for American Express Card and Non-Card products related to bogus claims

Requirements

What you’ll need

5+ years of experience in analytics, fraud strategy, disputes, payments risk, or a closely related field is preferred
Meaningful experience with the end-to-end dispute lifecycle, including intake, investigation is preferred
Excellent written and verbal communication skills, including the ability to explain complex findings to technical, operational, compliance, and executive audiences
Strong cross-functional leadership and the ability to influence teams without direct authority
Demonstrated ability to translate analysis into production rules, policies, product requirements, or operational changes
Good understanding of fraud typologies, including account takeover, unauthorized transactions, scams, first-party misuse, refund abuse, merchant fraud, and synthetic identity
Advanced, hands-on SQL skills and experience analyzing large transactional datasets
Fluency with data processing languages and tools such as SQL, SAS, Hive
Ability to work in a dynamic, fast-changing environment, with strong attention to detail and effective cross-functional communication
Post Graduate Degree in Economics, Statistics, Computer Science, Mathematics, Finance, Operations Research, Engineering, Science, or related advanced quantitative fields is preferred
Employment eligibility to work with American Express in the United States is required; the company will not pursue visa sponsorship for these positions

Benefits

Comp & perks

Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities