Senior Manager – Strategic Planning

American Express

. Conduct structured analysis to inform and build business strategy, identifying and synthesizing data-backed opportunity areas and risks .

Posted 10/7/2026full-timeGurugram • IndiaSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Project Management and Business Management, with a strong focus on data analysis, strategic decision-making, and process improvement. Capable of leading complex initiatives across multiple sites while effectively communicating with senior leaders and stakeholders.

Highest-signal resume keywords

Project ManagementAnalytical ThinkingCreative Problem-SolvingStrong Communication SkillsSix Sigma Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisBusiness Case DevelopmentProcess ImprovementFinancial Impact QuantificationOperational Impact Assessment

Soft Skills

Creative ThinkingProblem-SolvingAdaptabilityInfluencing Without AuthorityCollaboration

Certifications & Qualifications

Project Management CertificationSix Sigma Certification

Industry Keywords

Global Services GroupCustomer Engagement NetworkBusiness StrategyGovernance StructureMatrix Environment

About the role

Key responsibilities & impact

Conduct structured analysis to inform and build business strategy, identifying and synthesizing data-backed opportunity areas and risks
Develop structured business cases for steering and executive decision-making and investment framing, quantifying financial, customer, and operational impacts and tradeoffs
Drive implementation of large-, medium-, and small-scale projects that improve the efficiency and effectiveness of Global Servicing functions
Partner with Operations, Capabilities, Technologies, and other teams to develop collaborative approaches and prioritize key business opportunities
Enable tactical delivery of strategic themes by making processes easier, faster, and more consistent
Oversee multiple concurrent, high-complexity initiatives and lead implementation across multiple sites
Deliver, measure, and report key success metrics and outcomes through a robust governance structure
Report to the Director of Servicing Engineering & Optimization

Requirements

What you’ll need

Experience in Project Management, Business Management, or similar background is required
Creative thinking, including the ability to identify patterns and propose unconventional solutions to long-standing business problems, and ability to act as a catalyst for change
Outstanding analytical thinking and problem-solving abilities; comfortable working with data and resolving complex problems independently
Strong written and verbal communication skills and ability to interact effectively with senior leaders and business partners
Ability to quickly adjust to shifting priorities, multiple demands, ambiguity, and rapid change
Proven ability to operate successfully in a highly matrix environment and lead and influence without direct authority
Strong working knowledge of internal Global Services Group processes and functional areas, particularly Customer Engagement Network processes
Project management or Six Sigma certification preferred
Bachelor’s/Master’s degree in Industrial Engineering, Management Science, or similar degree preferred, or 3+ years of related work experience leading project teams

Benefits

Comp & perks

Competitive base salaries
Bonus incentives
Support for financial well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities