Senior Manager – Strategic Planning & Operations

American Express

. Lead marketing strategy and planning efforts, translating enterprise and business objectives into clear priorities that drive customer and business impact .

Posted 11/5/2026full-timeNew York City • New York • United StatesSenior💰 $103,750 - $174,750 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in strategic planning and marketing strategy, with a strong ability to translate complex business objectives into actionable recommendations. Proven track record in leading cross-functional initiatives and developing executive-ready presentations for senior leadership.

Highest-signal resume keywords

Strategic PlanningCross-Functional LeadershipExecutive CommunicationProblem-SolvingMarketing Strategy

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Strategy DevelopmentBusiness OperationsManagement ConsultingPortfolio PrioritizationInvestment Decision-MakingCustomer Lifecycle StrategyMarTech PlatformsEmerging TechnologiesOperational EfficiencyFramework Development

Soft Skills

Strategic ThinkingAttention to DetailOrganizational SkillsInfluencing StakeholdersCoaching and Mentoring

Industry Keywords

Marketing EcosystemsGo-To-Market ModelsEnterprise AlignmentCustomer Value AssessmentComplex Business Challenges

About the role

Key responsibilities & impact

Lead marketing strategy and planning efforts, translating enterprise and business objectives into clear priorities that drive customer and business impact
Evaluate strategic opportunities, develop recommendations, and help senior leaders navigate trade-offs and prioritize marketing investments
Develop frameworks and analyses to assess opportunities based on customer value, business impact, strategic alignment, and risk
Partner across Marketing, Product, Technology, ECMX, and other functions to connect priorities and drive enterprise alignment
Support strategic enablers and innovations, including AI, emerging technologies, and new ways of working to enhance marketing effectiveness and operational efficiency
Drive strategic planning processes and leadership forums to enable timely, informed decision-making
Translate strategic priorities into actionable roadmaps, identifying key dependencies, risks, and opportunities
Develop executive-ready presentations and recommendations that inform senior leadership decisions
Serve as a trusted strategic thought partner, bringing an enterprise-wide perspective to complex business challenges

Requirements

What you’ll need

Proven experience in strategy, strategic planning, management consulting, marketing strategy, business operations, or related functions
Strong strategic thinking and problem-solving skills, with the ability to structure complex problems and translate insights into actionable recommendations
Demonstrated ability to lead cross-functional initiatives and influence stakeholders across complex, matrixed organizations, with the ability to build credibility across functions and levels
Excellent executive communication and storytelling skills, with experience developing recommendations and presentations for senior leadership
Strong organizational skills and attention to detail, with the ability to navigate ambiguity, manage multiple priorities, and operate effectively in a fast-paced environment
Experience coaching, mentoring, or leading team members
Self-starter with strong ownership, intellectual curiosity, and a proactive approach to problem-solving
6–8 years of relevant experience in corporate strategy, management consulting, marketing strategy, business strategy, product strategy, or a related strategic function
Experience with enterprise strategic planning, portfolio prioritization, or investment decision-making
Familiarity with marketing ecosystems, customer lifecycle strategy, MarTech platforms, or go-to-market models a plus
Employment eligibility to work with American Express in the United States is required; the company will not pursue visa sponsorship

Benefits

Comp & perks

Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities