Senior Manager – U.S. Consumer New Accounts

American Express

. Develop New Account Acquisition Personalization strategies (Project Gambit) and the overall journey customer experience to drive profitable growth and improve investment efficiency.

Posted 9/23/2026full-timeNew York City • New York • United StatesSenior💰 $103,750 - $174,750 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in developing customer acquisition strategies and enhancing underwriting processes while leveraging data insights to drive profitable growth. Possesses strong project management skills and a deep understanding of credit card economics and the payments industry.

Highest-signal resume keywords

Advanced Degree In Quantitative FieldExpertise In UnderwritingCredit Card Economics KnowledgeProject Management SkillsStrategic Thought Leadership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data Insights AnalysisCredit Risk ManagementCustomer Experience StrategyAcquisition Strategy DevelopmentPortfolio Management

Soft Skills

Clear Communication SkillsCollaborative Interpersonal SkillsResults-DrivenIntellectually CuriousAttention To Detail

Industry Keywords

Bank-Based UnderwritingPayments IndustryCredit TrendsMarket TrendsExternal Development In Lending

About the role

Key responsibilities & impact

Develop New Account Acquisition Personalization strategies (Project Gambit) and the overall journey customer experience to drive profitable growth and improve investment efficiency.
Drive data insights, including impacts to acquisition quality, models, and the portfolio, to inform strategy decisions.
Enhance and monitor Bank-Based Underwriting (BBUW) strategies to drive profitable growth while ensuring industry-best credit results in new account acquisitions.
Track external marketplace developments in the acquisition journey to understand industry best practices.
Influence Marketing and Product partner strategies to ensure personalization decision consistency, enhance top-of-funnel traffic, and drive premium applicant quality.
Manage partnerships with Marketing, Product, Risk Products and Data Strategy, Decision Science, New Accounts Servicing, Fraud, and CBO teams to enable enterprise-wide innovations.
Report to the Director, US CPS New Accounts - Acquisition Journey.

Requirements

What you’ll need

Advanced Degree in a quantitative field such as Economics, Statistics, Mathematics, Operations Research, Engineering, Computer Science.
Outstanding strategic thought leadership with a focus on innovation.
Self-motivated, results-driven, intellectually curious and leads with external perspective.
Clear, effective written and oral communication skills.
Strong collaborative/interpersonal skills and ability to work in a dynamic, constantly evolving environment with strong attention to detail.
Project management skills with demonstrated proficiency in leading multiple projects simultaneously.
Expertise in underwriting or another core credit risk management function.
Deep understanding of credit card economics and the payments industry.
Externally focused and aware of the latest technology and market trends in payment, credit trends, credit behavior and external development in the lending industry.
Employment eligibility to work with American Express in the United States is required; the company will not pursue visa sponsorship.

Benefits

Comp & perks

Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities