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Senior Manager – Workforce Skills, Learning & Career Development
American Express. Develop a scalable, evidence-led approach to understanding ETS workforce skills and proficiency levels .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in developing scalable workforce skills assessment frameworks and analyzing workforce data to inform strategic decisions. Proficient in translating market intelligence into actionable recommendations while leading initiatives for upskilling and reskilling aligned with emerging technologies.
Highest-signal resume keywords
Workforce Skills AssessmentData AnalysisLearning Pathways DevelopmentAI Impact AssessmentGovernance and Framework Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Skills Gap AnalysisEvidence-Based RecommendationsProficiency Level EvaluationTelemetry MethodsSelf-Service AssessmentData GovernanceAI and Automation AssessmentStrategic Workforce FulfilmentLearning Effectiveness EvaluationCareer Pathways Development
Soft Skills
CollaborationLeadershipStrategic ThinkingCommunicationTrust Building
Industry Keywords
ETS Workforce SkillsWorkforce IntelligenceUpskillingReskillingEmerging Technologies
About the role
Key responsibilities & impact- Develop a scalable, evidence-led approach to understanding ETS workforce skills and proficiency levels
- Evaluate skills assessment, self-service, telemetry and inference methods while balancing accuracy, cost, scalability, colleague trust and data/AI governance
- Shape a unified ETS workforce skills intelligence approach connecting skills, roles, careers and learning data
- Analyse workforce data to identify skills gaps and inform strategic workforce fulfilment and development decisions
- Lead skills-of-the-future initiatives aligned to ETS priorities, emerging technologies and workforce needs
- Anticipate evolving roles and skills, including the impact of AI and automation, and assess workforce readiness implications
- Translate market and workforce intelligence into evidence-based recommendations for senior leaders
- Partner with Workforce Strategy and Technology leaders to prioritise learning investment
- Shape targeted learning pathways, upskilling and reskilling initiatives
- Evaluate learning effectiveness on skills progression and business impact
- Own the management, governance and evolution of the Technology Career Framework, including job architecture, skills, proficiency levels and career pathways
- Drive evidence-led framework enhancements through governance and approval processes
- Streamline framework processes and strengthen adoption across ETS
Requirements
What you’ll needBenefits
Comp & perks- Competitive base salaries
- Bonus incentives
- Support for financial well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities