Senior Product Manager – Agentic Commerce Data & Risk

American Express

. Set product direction for an agentic commerce pillar, translating customer needs and business objectives into clear priorities .

Posted 11/11/2026full-timeNew York City • New York • United StatesSenior💰 $123,000 - $215,250 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in product management with a focus on customer-centric solutions, risk compliance, and data-driven decision-making. Proven ability to lead cross-functional teams, prioritize product roadmaps, and drive initiatives from discovery to implementation in a regulated financial services environment.

Highest-signal resume keywords

Product ManagementRisk ComplianceDigital PaymentsStakeholder AlignmentData-Driven Decision Making

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Product DevelopmentFraud PreventionProduct RoadmappingCustomer Journey AnalysisTechnical Trade-OffsRequirements GatheringPerformance Trend AnalysisUser Research CoordinationOperational Requirements TranslationDocumentation and Evidence Collection

Soft Skills

Strong Ownership MentalityExcellent Communication SkillsCreative Problem-SolvingAdaptabilityTeam Collaboration

Industry Keywords

Financial ServicesDigital WalletsPayment ProcessingCustomer FeedbackAudit Support

About the role

Key responsibilities & impact

Set product direction for an agentic commerce pillar, translating customer needs and business objectives into clear priorities
Align product and engineering leadership on customer-centric solutions and resolve trade-offs across scope, customer impact, and delivery feasibility
Drive initiatives from discovery through implementation with clear requirements, stakeholder alignment, and measurable outcomes
Own product roadmaps and prioritize improvements based on customer impact, stakeholder needs, and business value
Define product control requirements with risk, compliance, and engineering teams
Translate compliance, risk, and operational requirements into product design and implementation decisions
Monitor control effectiveness and prioritize improvements
Serve as the product team’s resource for product risk and governance knowledge
Support internal and external audits through documentation, evidence collection, and remediation tracking
Identify performance trends, improvement opportunities, and emerging risks
Analyze fraud trends and customer journey metrics to strengthen fraud prevention while minimizing product friction
Champion a data-driven product culture and coach the team to analyze product, fraud, and engineering data
Monitor and analyze complaints, customer feedback, and service trends
Coordinate user research and customer journey evaluations
Translate qualitative and quantitative research into product requirements for engineering

Requirements

What you’ll need

4+ years of experience in product management/development, or similar role
Enthusiasm for exceptional products and services, deep customer empathy, keen product intuition, and skilled at articulation of product functionality
Curiosity and a hunger to understand how things work, with the ability to make connections, identify opportunities, and push the innovation agenda within a large company
Highly organized self-starter with strong ownership mentality and business track record
Understanding of technology and product development processes
Ability to communicate with and influence technical and non-technical partners
Proven partnership with engineering and comfort discussing technical trade-offs
Ability to reconcile competing needs across customers, stakeholders, and partners, make effective decisions, and gain buy-in
Creative and efficient problem-solving ability
Ability to balance big-picture strategy and tactical details
Team player comfortable with ambiguity, adaptable, accountable, and highly organized
Excellent communication skills across cross-functional teams
Willingness to be creative within a highly regulated financial services environment
Experience with digital payments, including digital wallets, fraud prevention, disputes, and payment processing (preferred)
Employment eligibility to work with American Express in the United States; visa sponsorship will not be pursued

Benefits

Comp & perks

Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities