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Senior Site Reliability Engineer
American Express. Collaborate with Software Engineering teams to develop and implement features enhancing system resilience, scalability, and performance .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in developing and implementing automation tools and frameworks, with a strong focus on cloud-native infrastructure and incident management. Proficient in chaos engineering, ITIL-aligned processes, and service-level objective management.
Highest-signal resume keywords
Cloud-Native Infrastructure DeploymentAutomation Tools DevelopmentIncident Management CoordinationITIL Service Management PracticesCI/CD Pipeline Implementation
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Infrastructure As CodeChaos EngineeringScripting LanguagesContainerizationMicroservices ArchitectureLinux/Unix SystemsObservability StackAutomation ToolingCloud-Based SRE PracticesPerformance Analysis
Soft Skills
Written Communication
Tools & Technologies
AWSAzureGCPJenkinsGitHubKubernetesDockerSplunkPrometheusGrafana
Certifications & Qualifications
ITIL CertificationAWS (DevOps) Certification
Industry Keywords
Disaster RecoveryBusiness ContinuityService-Level ObjectivesService-Level IndicatorsProcess Documentation
Tech Stack
Tools & technologiesAWSAzureCloudDockerGoogle Cloud PlatformGrafanaJenkinsKubernetesLinuxMicroservicesPrometheusPythonSplunkTerraformUnix
About the role
Key responsibilities & impact- Collaborate with Software Engineering teams to develop and implement features enhancing system resilience, scalability, and performance
- Develop and implement automation tools and frameworks, including infrastructure as code, to reduce manual intervention and improve system efficiency
- Contribute to system architectural design with reliability, scalability, and performance considerations
- Design and execute chaos engineering experiments and other resiliency testing methods
- Support disaster recovery plans and business continuity strategies
- Promote and implement error budgeting, service-level objectives (SLOs), and service-level indicators (SLIs)
- Serve as a key point of contact for customer-facing incident management and coordinate stakeholders through recovery
- Apply ITIL-aligned incident, problem, and change management processes
- Build and maintain automation tools and infrastructure as code across cloud environments
- Help deploy and operate cloud-native infrastructure on AWS, Azure, or GCP, including containerized workloads, CI/CD pipelines, and DevOps tooling
- Create and maintain process documentation, runbooks, and knowledge-base articles
- Contribute to service-level KPI definition and monitoring
Requirements
What you’ll need- 10+ years of experience
- Bachelor's degree in Computer Science, Information Technology, Engineering, or comparable experience; advanced degree preferred
- Experience in customer-facing incident management or technical operations
- Working knowledge of ITIL service management practices (incident, problem, and change management); ITIL certification preferred
- Hands-on DevOps experience with CI/CD pipelines and automation tooling (e.g., Jenkins, GitHub)
- Experience with public cloud platforms (AWS, Azure, or GCP) and cloud-based SRE practices
- Familiarity with containerization and orchestration (Kubernetes, Docker) and microservices architecture
- Familiarity with a modern observability stack (e.g., Splunk, Prometheus, Grafana), including logging, monitoring, tracing, and performance analysis
- Experience with Linux/Unix systems, infrastructure as code (e.g., Terraform), and scripting languages (e.g., Python, Bash)
- Good written communication skills
- AWS (DevOps) certification preferred
Benefits
Comp & perks- Competitive base salaries
- Bonus incentives
- Support for financial well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities