Senior UX Researcher

American Express

. Independently lead complex, ambiguous research from problem framing through executive decision-making .

Posted 10/27/2026full-timeNew York City • New York • United StatesSenior💰 $123,000 - $215,250 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading complex UX research initiatives, integrating qualitative and quantitative methodologies to inform strategic decision-making. Proficient in influencing senior stakeholders and translating research insights into actionable frameworks and narratives.

Highest-signal resume keywords

UX Research LeadershipQualitative Research MasteryQuantitative LiteracyStakeholder InfluenceResearch Methodology Development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Qualitative ResearchResearch DesignContextual InquiryInterpretive SynthesisBehavioral AnalyticsCustomer Feedback AnalysisCompetitive IntelligenceMarket Trends AnalysisStrategic ForesightHorizon Scanning

Soft Skills

StorytellingCoachingCollaborationCritical ReviewInfluencing

Tools & Technologies

AI-Enabled Research Tools

Industry Keywords

Service DesignExperience StrategyInnovation TeamsEmerging TechnologiesResearch Quality

About the role

Key responsibilities & impact

Independently lead complex, ambiguous research from problem framing through executive decision-making
Partner with Design Strategy, Product, and business leaders to establish forward-looking research agendas and inform strategic priorities
Design and lead qualitative research into customer motivations, behaviors, unmet needs, and mental models
Connect customer research with competitive intelligence, market trends, emerging technologies, and strategic foresight
Collaborate with experience strategists, service designers, and product leaders on customer journeys and service ecosystems
Translate research into opportunity frameworks, future-state concepts, and hypotheses
Triangulate qualitative and quantitative research, behavioral data, customer feedback, and external signals
Create compelling narratives and conceptual frameworks that drive decisions
Influence senior Product, Design, and Business leaders
Lead, coordinate, and coach researchers across multidisciplinary engagements
Advance research methods through reusable frameworks, critical review, and responsible experimentation with AI-enabled tools and methods

Requirements

What you’ll need

7+ years of UX research or applied research experience
Strong track record leading complex generative and exploratory research programs
Mastery of qualitative research, including interviewing, contextual inquiry, research design, and interpretive synthesis
Experience partnering with service design, experience strategy, or innovation teams
Experience incorporating competitive intelligence, market trends, strategic foresight, or emerging technologies into research
Ability to influence director- and VP-level stakeholders through evidence, strategic judgment, and storytelling
Experience leading multiple researchers or complex workstreams, including learning agendas, methodological choices, coaching, and research quality
Strong quantitative literacy and ability to synthesize qualitative research, surveys, behavioral analytics, customer feedback, and secondary sources
Familiarity with horizon scanning, scenario exploration, or signals analysis
Employment eligibility to work with American Express in the United States; no visa sponsorship

Benefits

Comp & perks

Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities