Team Leader – Operations

American Express

. Drive key departmental metrics as defined by the leader .

Posted 10/12/2026full-timeGurugram • IndiaSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership and team management capabilities, with a focus on coaching, mentoring, and fostering a positive work environment. Proficient in analyzing operational metrics and implementing process improvements to enhance efficiency and compliance.

Highest-signal resume keywords

Team LeadershipPerformance ManagementProcess ImprovementData AnalysisExcellent Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operational MetricsQuality ControlPerformance ReviewsCoachingTrainingProcess ImprovementData AnalysisReport PreparationProject CoordinationRegulatory Compliance

Soft Skills

Interpersonal SkillsProblem SolvingPlanningOrganizingTeamwork

Tools & Technologies

American Express ProcessesTCE Systems

Industry Keywords

Travel IndustryTransaction LifecycleBack-Office OperationsCustomer SupportContinuous Improvement

About the role

Key responsibilities & impact

Drive key departmental metrics as defined by the leader
Lead and motivate the team, fostering a positive work environment and promoting teamwork
Provide coaching, mentoring, training, and professional development opportunities to team members
Oversee daily back-office operations, ensuring tasks are completed efficiently and accurately
Monitor workflows, identify bottlenecks, and implement process improvements
Set performance goals and expectations; conduct performance reviews and provide constructive feedback
Ensure adherence to company policies, procedures, and regulatory requirements
Implement quality control measures to maintain accuracy and compliance
Resolve escalated servicing issues and ensure excellent support for internal and external customers
Lead and participate in back-office projects and coordinate with other departments
Prepare reports on team performance, operational metrics, and project progress
Analyze data to identify trends and support informed decisions
Prepare, produce, and deliver presentations to global leadership and stakeholders
Demonstrate business and operations knowledge to attract potential opportunities
Drive and support TLS business initiatives

Requirements

What you’ll need

The incumbent should be graduate or equivalent with 6 years of post-qualification experience.
Understanding of travel world, rate parity and transaction Lifecyle will be an added advantage
Should not be on any form of counseling or action plan
Good Knowledge of American Express and TCE processes and systems is desirable
Strong interpersonal skills and the ability to influence at all levels
Excellent communication skills
Sound planning and organizing skills
Must possess problem solving and planning skills to facilitate and focus on continuous improvement
Self-starter with ability to execute with minimal direction and strong attention to detail
Ability to work in a team environment fostering teamwork and driving collective performance
Colleagues with people leading experience or at people leader profile can also apply
Open to work in 24*7 environment

Benefits

Comp & perks

Competitive base salaries
Bonus incentives
Support for financial well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities