Team Member, Credit & Collect

American Express

. Provide excellent customer service by addressing inquiries and concerns related to customer accounts .

Posted 9/17/2026full-timeGurugram • IndiaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service capabilities by effectively managing collections activities and addressing customer inquiries with empathy and patience. Proficient in documenting collection activities and adhering to credit policies to support positive customer outcomes.

Highest-signal resume keywords

Customer ServiceCollections ManagementCommunication SkillsNegotiation SkillsEmpathy

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Strong CommunicationNegotiationEmpathetic ApproachCalm Under PressureTeam Collaboration

Tools & Technologies

Company SystemsSoftware Adaptability

Industry Keywords

Consumer SegmentSmall Business SegmentCredit PoliciesFinancial DistressBackground Verification

About the role

Key responsibilities & impact

Provide excellent customer service by addressing inquiries and concerns related to customer accounts
Manage collections activities for assigned accounts, including timely follow-ups and appropriate customer contact
Assess and understand customers' financial situations to offer appropriate hardship solutions
Monitor and manage assigned accounts to ensure accurate records and timely action
Ensure all collection activities are documented accurately and thoroughly in company systems
Participate in team meetings and training sessions to stay informed about company policies, procedures, and best practices
Service the Consumer & Small Business segment for Australia & New Zealand
Adhere to credit policies, support appropriate customer outcomes, and minimize losses

Requirements

What you’ll need

High school graduate
Strong communication and negotiation skills
Empathetic and patient approach when dealing with customers in financial distress
Ability to handle difficult conversations and remain calm under pressure
Ability to work both independently and as part of a team
Ability to quickly learn and adapt to new software and systems
Successful completion of a background verification check, subject to applicable laws and regulations

Benefits

Comp & perks

Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
Structured training program at the start of employment
Ongoing guidance and support