Technology Vendor Manager – Software

American Express

. Own end-to-end vendor strategy for Software partners, including commercial positioning, performance governance, cost optimization, and value realization aligned to Technology and enterprise objectives .

Posted 9/18/2026full-timePhoenix • Arizona • United StatesMid-LevelSenior💰 $103,750 - $174,750 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing enterprise-scale Software vendor engagements, including contract negotiations, governance, and performance optimization. Proven ability to build relationships with senior leaders and influence decision-making while navigating complex vendor landscapes.

Highest-signal resume keywords

Vendor Strategy ManagementContract NegotiationSoftware Licensing AgreementsStakeholder LeadershipPerformance Governance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

RFP ManagementContract AdministrationCompliance ManagementPricing ModelsSaaS AgreementsSubscription ModelsPerpetual LicensingVendor Performance AssessmentCost OptimizationSoftware Development Processes

Soft Skills

Interpersonal SkillsInfluencing SkillsRelationship BuildingCommunication SkillsProblem-Solving

Certifications & Qualifications

Bachelor's Degree

Industry Keywords

Software Vendor LandscapeQuarterly Business ReviewsGovernance StandardsEmerging OpportunitiesAI Terms and Conditions

About the role

Key responsibilities & impact

Own end-to-end vendor strategy for Software partners, including commercial positioning, performance governance, cost optimization, and value realization aligned to Technology and enterprise objectives
Lead complex sourcing events and contract negotiations, including Requests for Proposals, Statements of Work, and Master Service Agreements
Translate technical and business requirements into optimized contractual structures, pricing models, and performance terms
Serve as the primary relationship owner for strategic Software vendors
Lead Quarterly Business Reviews, enforce governance standards, and hold partners accountable to delivery, quality, and financial commitments
Engage with external research companies to understand industry trends and develop points of view on competitive pricing, delivery locations, and emerging opportunities and risks
Interpret contractual language to support stakeholder requests and issue/dispute resolution
Develop a framework to assess the capabilities and strengths of existing and potential vendor partners to support sourcing decisions
Deliver executive-ready updates, insights, and recommendations to senior Technology and enterprise leadership
Partner with Engineering, Global Supply Management, General Counsel Office, Technology delivery teams, and individual business units on negotiations, demand forecasting, vendor performance, and cost optimization

Requirements

What you’ll need

Bachelor's Degree
5-8 years of experience managing enterprise-scale Software vendor engagements, including RFPs, contract negotiations, and ongoing vendor governance
Demonstrated experience negotiating, developing, and administering enterprise-wide Software licensing agreements and models (SaaS, subscription, perpetual) with major key Software vendors
Proven ability to structure and manage contracts, renewals, and compliance obligations
Strong track record of building trusted relationships and influencing senior leaders
Understanding of Software development processes and technologies, coupled with insight into the Software vendor landscape and competitive dynamics
Ability to work effectively in a hybrid environment (3 days per week in office)
Strong interpersonal skills
Employment eligibility to work with American Express in the United States is required; the company will not pursue visa sponsorship
Preferred: Program or portfolio management experience supporting large-scale technology initiatives
Preferred: Experience negotiating AI terms and conditions, including machine learning, generative, agentic, and deterministic AI
Preferred: Strong stakeholder leadership and influence skills, including the ability to challenge the status quo while maintaining productive partnerships

Benefits

Comp & perks

Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities