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Televerification Agent
American Express. Conduct outbound calls and follow-up outreach to suppliers to verify American Express acceptance and payment remit details .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong attention to detail and the ability to gather, validate, and document accurate information while adhering to defined processes and standard operating procedures. Proficient in Microsoft Office Suite and capable of navigating multiple systems in a fast-paced, team-oriented environment.
Highest-signal resume keywords
Customer Service ExperienceAttention To DetailMicrosoft Office Suite ProficiencyVerbal And Written Communication SkillsFinancial Services Industry Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Information ValidationDocumenting Call OutcomesOutbound CallingSupplier Interaction CompliancePre-Call Research
Soft Skills
Team CollaborationAdaptabilityProblem-Solving
Tools & Technologies
Internal SystemsMicrosoft WordMicrosoft PowerPointMicrosoft Excel
Industry Keywords
Payments IndustryCustomer-Facing EnvironmentHybrid Work Arrangement
About the role
Key responsibilities & impact- Conduct outbound calls and follow-up outreach to suppliers to verify American Express acceptance and payment remit details
- Review assigned opportunities, complete required pre-call research, and validate supplier, buyer, and contact information
- Identify the appropriate decision maker and capture accurate contact, acceptance, payment, fee, limit, and remittance details
- Use approved scripts, templates, and procedures to ensure consistent, compliant supplier interactions
- Document call outcomes, outreach attempts, supplier details, and required notes accurately in internal systems
- Escalate incomplete, mismatched, or questionable information to the appropriate support team
- Meet productivity, quality, accuracy, and compliance expectations in a structured team environment
- Support supplier enablement for American Express Global Merchant Services and U.S. merchant acquisition
Requirements
What you’ll need- High school diploma or equivalent
- 1 year of experience in customer service, sales, retail, hospitality, call center, or a related customer-facing environment
- Strong attention to detail with the ability to gather, validate, and document accurate information
- Basic computer skills and ability to navigate multiple systems with guidance
- Ability to follow defined processes, approved scripts, and standard operating procedures
- Ability to work in a fast-paced, team-oriented environment while meeting productivity and quality goals
- Financial services or payments industry experience, a plus
- Strong verbal and written communication skills
- Proficiency in Microsoft Office Suite, including Word, PowerPoint, and Excel
- Must be amenable to a hybrid work arrangement (onsite and work from home)
- Must have at least 25 mbps internet connection plan/speed
- Must have a private and quiet area to work at home
- Employment eligibility to work with American Express in the Philippines is required; the company will not pursue visa sponsorship
- Successful completion of a background verification check
Benefits
Comp & perks- Competitive base salaries
- Bonus incentives
- Support for financial well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
- Target driven incentives
- 25 mbps internet connection plan/speed required for work from home
- Private and quiet area to work at home