Travel Consultant

American Express

. Understand the cardholder’s travel requirements including accommodation and special interests .

Posted 11/10/2026full-timeSydney • AustraliaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in travel planning and customer service, with a strong focus on luxury products and a proven ability to meet performance targets. Proficient in utilizing Global Distribution Systems and delivering exceptional support to cardholders in a fast-paced environment.

Highest-signal resume keywords

Global Distribution System (GDS) KnowledgeTravel Agency ExperienceLuxury Product KnowledgeStrong Sales SkillsExcellent Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Travel PlanningBooking ManagementTicket IssuanceCustomer Satisfaction MetricsPerformance Target Achievement

Soft Skills

Interpersonal SkillsCollaborationIntegrityAccountabilityAgility

Tools & Technologies

Sabre

Industry Keywords

Luxury TravelAccommodationDiningEvent TicketsPerformance-Based Environment

About the role

Key responsibilities & impact

Understand the cardholder’s travel requirements including accommodation and special interests
Plan and fulfil travel requests from product offering, booking, payment, issue/reissue tickets and proactive follow up
Provide recommendations and support Card Members through self fulfilling their lifestyle bookings for dining, event tickets, and more
Fulfil any special access or by invitation only events
Meet key performance targets such as efficiency and customer satisfaction
Deliver exceptional customer service

Requirements

What you’ll need

Global Distribution System (GDS) work knowledge; Sabre is helpful
Travel agency experience within a fast-paced environment; Preferably in a contact centre
Luxury product knowledge including airlines, hotels, cruise, dining, theatre, fashion, sports & events
Strong sales and interpersonal skills
Excellent verbal and written communication skills
A will to win and have worked in a Performance based environment where regular coaching and feedback is provided to achieve results
Strong collaboration with others to achieve shared goals; Excellent interpersonal skills
Experience where you have demonstrated integrity, accountability, agility, and adaptability in your actions
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Benefits

Comp & perks

Competitive base salaries
Flexible work arrangements and schedules with hybrid and virtual options with Amex Flex
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counselling support through our Healthy Minds program
Career development and training opportunities