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Vice President, Insights & Operations
American Express. Set the vision and strategic agenda across B2B Insights, Enterprise Insights, and Operations & Enablement .
Posted 9/25/2026full-timeNew York City • New York • United StatesLead💰 $176,750 - $282,000 per yearWebsite
About the role
Key responsibilities & impact- Set the vision and strategic agenda across B2B Insights, Enterprise Insights, and Operations & Enablement
- Create a connected portfolio delivering high-impact insights while improving research prioritization, execution, and activation across American Express
- Partner with senior leaders to define business questions, shape research strategies, and deliver actionable recommendations
- Lead strategic research engagements for enterprise business partners
- Identify emerging customer needs, market trends, and competitive dynamics to inform business strategy, product, marketing, customer experience, innovation, and growth
- Synthesize qualitative and quantitative research, behavioral data, and market intelligence into executive narratives that drive action
- Establish a proactive insights model that anticipates customer needs, marketplace shifts, and strategic opportunities
- Lead Amex Insights Operations, including research governance, compliance, risk management, vendor partnerships, budgeting, and operational excellence
- Redesign processes and transform experiences to increase efficiency, quality, and scale
- Partner with Capabilities, Technology, Risk, Legal, Procurement, and other functions to advance AI-powered research tools and emerging technologies
- Lead the team and shape the evolution of Amex Insights as a strategic enterprise capability
Requirements
What you’ll need- Extensive leadership experience in customer insights, market research, strategy, consulting, or a related discipline, with a track record of influencing enterprise strategy and senior leaders in complex, matrixed organizations
- Deep expertise in qualitative and quantitative research and translating customer insights into business strategy
- Strong executive communication and storytelling skills
- Strong operational leadership across governance, vendor management, budgeting, process redesign, and scalable operating models
- Experience leading transformation and leveraging AI-powered research tools and emerging technologies
- Proven ability to lead and develop high-performing teams
- Employment eligibility to work with American Express in the U.S. is required
- American Express will not pursue visa sponsorship for this position
Benefits
Comp & perks- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
- Equity, if applicable