FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Vice President, TCE US Travel Network
American Express. Provide end-to-end leadership for the US Travel Network, setting clear sales and operational priorities and ensuring disciplined execution against business objectives.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive leadership in travel sales operations, focusing on customer experience, operational effectiveness, and team development. Proven ability to drive transformation and implement data-driven strategies while ensuring compliance and governance.
Highest-signal resume keywords
Travel Industry ExperienceSales LeadershipCustomer Experience ImprovementOperational Performance ManagementDigital Transformation
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Sales Strategy ExecutionOperational Risk ManagementData AnalysisPerformance Metrics DevelopmentGovernance and Compliance
Soft Skills
Effective CommunicationTeam BuildingInfluencing StakeholdersLeadership PresenceInclusive Culture Development
Tools & Technologies
Workforce ManagementCapacity PlanningPerformance Management Systems
Industry Keywords
Travel SalesCustomer ServicingHigh-Touch Service EnvironmentOrganizational ChangeContinuous Improvement
About the role
Key responsibilities & impact- Provide end-to-end leadership for the US Travel Network, setting clear sales and operational priorities and ensuring disciplined execution against business objectives.
- Drive performance across customer experience, colleague experience, productivity, quality and operational effectiveness.
- Establish performance expectations and operating rhythms, using data and insights to identify opportunities and take timely action.
- Align resources and capacity with customer demand and priority business outcomes.
- Build a culture of continuous improvement by simplifying processes and improving operational effectiveness.
- Champion a customer-first culture and ensure consistently high-quality service for Card Members.
- Use customer feedback, operational insights and performance trends to address root causes of customer pain points.
- Partner across the broader TCE organization to create a more connected customer experience.
- Lead and develop a geographically distributed organization through sales and operational leaders.
- Build organizational vision, leadership capability, succession and talent pipelines.
- Foster an inclusive, accountable and high-performing culture.
- Maintain a strong leadership presence onsite while building connectivity across the US Travel Network.
- Lead transformation and organizational change while protecting customer and colleague outcomes.
- Champion digital, data and technology-enabled servicing improvements.
- Translate strategic initiatives into practical operational change and sustainable adoption.
- Identify, manage and mitigate operational risks; maintain governance, controls and regulatory compliance.
- Partner with Control Management and enterprise stakeholders on risk management.
- Collaborate with planning, analytics, learning, technology, product and other partner organizations.
- Represent the US Travel Network in senior leadership discussions and contribute to wider US TCE priorities.
- Set vision, make high-quality decisions, communicate clearly, build partnerships and empower leaders.
Requirements
What you’ll need- Minimum 10 years of relevant travel-industry experience, ideally within a leading travel agency or premium travel organization, with deep knowledge of travel sales and servicing.
- Proven expertise in sales leadership and coaching, with a record of building high-performing teams and delivering sustained, market-leading results.
- Demonstrated track record of leading a large-scale travel sales operation and delivering hundreds of millions of dollars in annual sales.
- Demonstrated success in creating a strong, customer-focused sales culture while maintaining rigorous governance, controls and compliance within applicable US regulatory requirements.
- Ability to lead through senior leaders and manage operations across multiple teams and/or locations.
- Strong track record of delivering measurable improvements in customer experience, operational performance and productivity.
- Proven ability to translate business strategy into operational priorities and execute effectively.
- Strong commercial and analytical judgment, with the ability to use data and insights to drive decisions.
- Demonstrated ability to influence and build effective relationships across functions and at senior leadership levels.
- Experience leading complex transformation and organizational change.
- Excellent communication skills with the ability to create clarity, inspire teams and influence diverse stakeholders.
- Demonstrated commitment to developing talent and building inclusive, high-performing teams.
- Employment eligibility to work with American Express in the U.S. is required; the company will not pursue visa sponsorship.
- Preferred: experience within Travel, premium customer servicing or a high-touch service environment.
- Preferred: experience leading large, geographically dispersed operations.
- Preferred: experience delivering digital or technology-enabled servicing transformation.
- Preferred: strong understanding of workforce management, capacity planning and performance management within a large-scale servicing environment.
Benefits
Comp & perks- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
- Bonus and equity, if applicable