Senior Account Relations Coordinator

American Fidelity

. Build and maintain strong relationships with VIP and high-profile employer groups within an assigned territory .

Posted 10/10/2026full-timeRemote • Alabama • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer service and relationship management, with a strong focus on billing systems and analytical problem-solving. Proficient in training and supporting both internal and external customers while ensuring effective communication across all levels of leadership.

Highest-signal resume keywords

Customer Service SkillsAdvanced Analytical SkillsMicrosoft Office ProficiencyEnrollment and Billing Systems KnowledgeLife and Health Insurance License

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Advanced Analytical SkillsCustomer Service SkillsEnrollment KnowledgeBilling Systems KnowledgeOrganizational SkillsAttention to Detail

Soft Skills

Outstanding Oral Communication SkillsOutstanding Written Communication SkillsInterpersonal SkillsTeam CollaborationMulti-tasking Ability

Tools & Technologies

PC Windows-based SoftwareMicrosoft Office ApplicationsOIPAAlegeusMainframeOnBaseAfenroll

Certifications & Qualifications

Life and Health Insurance License

Industry Keywords

Customer ServiceAccount RetentionEmployer GroupsIssue ResolutionTraining and Support

About the role

Key responsibilities & impact

Build and maintain strong relationships with VIP and high-profile employer groups within an assigned territory
Provide dedicated support and issue resolution, with specialized focus on billing and customer service
Act as a liaison between employer groups and key internal departments
Provide solutions that meet customer needs, improve account retention, and maintain business goals
Offer training and support to internal and external customers on administrative processes, tools, and services
Maximize customer and field staff understanding and utilization

Requirements

What you’ll need

Bachelor’s Degree From Four-Year College or University general area of study required; in lieu of Bachelor’s degree, 3-5 years of job specific, customer service-related experience or Associate’s degree with 1-3 years of job specific, customer service related experience
Excellent customer service skills
Advanced analytical skills
Advanced proficiency with PC Windows-based software including Microsoft Office applications
Advanced knowledge of enrollment, group set up and billing systems, including OIPA, Alegeus, Mainframe, OnBase, and Afenroll
Ability to adapt to new software technology applications
Strong organizational skills with proven attention to detail
Outstanding oral and written communication skills
Ability to communicate with all levels of leadership
Ability to multi-task
Excellent interpersonal skills
Ability to work well in a team environment
Life and Health insurance license