Auto Insurance Claims Manager

American Freedom Insurance Company

. Lead and motivate claims staff, ensuring workflow, workload, and service levels are met efficiently .

Posted 10/23/2026full-timeMount Prospect • Illinois • United StatesMid-LevelSenior💰 $90,000 - $120,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in claims management, focusing on efficient claim processing, regulatory compliance, and performance measurement. Proven ability to lead teams, negotiate effectively, and enhance operational processes within the claims department.

Highest-signal resume keywords

Claims Management ExperienceRegulatory ComplianceNegotiation SkillsCustomer Service SkillsProcess Improvement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims ProcessingCoverage AnalysisLiability AnalysisPerformance IndicatorsLoss Cost ReductionOperational ExcellenceFast-Track Claim ProcessingNonstandard Auto Insurance ExperienceCoaching AdjustersMonitoring High-Priority Cases

Soft Skills

LeadershipCommunication SkillsProblem-SolvingOrganizational SkillsCollaboration

Industry Keywords

Claims DepartmentBilingual SpanishIN ExperiencePA ExperienceIL ExperienceTN ExperienceTX ExperienceCustomer ServiceNegotiating with AttorneysPro Se Litigants

About the role

Key responsibilities & impact

Lead and motivate claims staff, ensuring workflow, workload, and service levels are met efficiently
Develop strategies to reduce loss costs and ensure efficient claim processing
Set and measure performance indicators for accountability and team success
Monitor and ensure regulatory compliance and minimize complaints
Oversee, evaluate, and authorize claims, closely monitoring high-priority cases
Coach adjusters to meet or exceed service objectives and regulatory standards
Negotiate claims, achieve favorable outcomes, and minimize expenses
Foster collaboration within the Claims Department with staff, supervisors, and managers
Identify opportunities to improve processes and ensure operational excellence

Requirements

What you’ll need

Bachelor’s degree or higher
Minimum 3 years of relevant claims management experience
IN and/or PA experience desired
IL, TN, or TX experience a plus
Nonstandard auto insurance experience beneficial
Strong customer service skills and fast-track claim processing expertise
Skilled at negotiating with attorneys and pro se litigants
Exceptional written and verbal communication skills
Proficient with technology and coverage/liability analysis
High level of responsibility, problem-solving, and organizational skills
Bilingual Spanish preferred

Benefits

Comp & perks

401K with up to a 6% company match
Choice of Blue Cross Blue Shield PPO, HMO, or HSA plans
Dental and vision coverage
Access to telemedicine services
At least 6 paid holidays
Paid time off (PTO) for vacation, personal, or sick time
Separate personal days for sickness, family needs, appointments or personal matters
Paid training
State licensing reimbursement
Opportunities for advancement
Employee referral bonuses
Inclusive holiday events
Virtual team meetings
Employee recognition for work milestones