American Freedom Insurance Company

Insurance

• Manage and motivate claims staff, ensuring workflow, workload, and service levels are met efficiently
• Develop strategies to reduce loss costs and ensure efficient claim processing
• Set and measure performance indicators for accountability and team success
• Monitor and ensure regulatory compliance and minimize complaints
• Oversee, evaluate, and authorize claims, closely monitoring high-priority cases
• Coach adjusters to meet or exceed service objectives and regulatory standards
• Negotiate claims, achieve favorable outcomes, and minimize expenses
• Foster collaboration within the Claims Department with staff, supervisors, and managers
• Identify opportunities to improve processes and ensure operational excellence

Auto Insurance Claims Manager

• Take full ownership of a diverse caseload of third-party automobile injury claims
• Investigate, evaluate, negotiate, and resolve claims at all stages, including unrepresented, represented, early litigation, and time-sensitive policy limit demand cases
• Comprehend and apply policy language provisions, conditions, and exclusions
• Incorporate applicable state laws, judicial decisions, and regulations
• Maintain an inventory of casualty claim files
• Identify high-risk matters and take timely action to mitigate legal, financial, and extra-contractual risk
• Draft coverage position letters, denials, and correspondence
• Manage claims for fair, efficient, and timely resolutions while minimizing claim expenses
• Collaborate across claim department teams and mentor personnel on coverage and liability concepts
• Identify process improvements to optimize business outcomes and increase efficiency
• Respond to attorney, regulatory, vendor, and consumer inquiries

Casualty Adjuster – Auto Insurance

Claims Specialist

• Investigate and resolve auto claims with moderate supervision, focusing on coverage, liability, and damages
• Use sound judgment to determine exposure and the best course of action
• Minimize claims costs and expenses while ensuring a positive experience for policyholders
• Interact extensively with various parties involved in the claim process
• Identify and implement ways to improve efficiency and effectiveness
• Clearly record and communicate claims activity for smooth resolution

Auto Claims Adjuster – Spanish Speaking

Bilingual

• Handle inbound customer calls professionally and efficiently
• Guide customers through the initial claims process with clarity and empathy
• Enter and maintain confidential customer information accurately
• Resolve routine inquiries and escalate more complex issues when needed
• Meet expectations for quality, accuracy, and productivity
• Assist Creole-speaking customers as needed in a primarily English-speaking role

Auto Insurance Claims Manager

Casualty Adjuster – Auto Insurance

Auto Claims Adjuster – Spanish Speaking

Bilingual CSR – Haitian Creole Speaker