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Auto Insurance Claims Manager
American Freedom Insurance Company. Manage and motivate claims staff, ensuring workflow, workload, and service levels are met efficiently .
Posted 9/25/2026full-timeRemote • Illinois • United StatesMid-LevelSenior💰 $90,000 - $120,000 per yearWebsite
About the role
Key responsibilities & impact- Manage and motivate claims staff, ensuring workflow, workload, and service levels are met efficiently
- Develop strategies to reduce loss costs and ensure efficient claim processing
- Set and measure performance indicators for accountability and team success
- Monitor and ensure regulatory compliance and minimize complaints
- Oversee, evaluate, and authorize claims, closely monitoring high-priority cases
- Coach adjusters to meet or exceed service objectives and regulatory standards
- Negotiate claims, achieve favorable outcomes, and minimize expenses
- Foster collaboration within the Claims Department with staff, supervisors, and managers
- Identify opportunities to improve processes and ensure operational excellence
Requirements
What you’ll need- Bachelor’s degree or higher
- Minimum 3 years of relevant claims management experience
- Experience in Indiana and/or Pennsylvania desired
- Experience in Illinois, Tennessee, or Texas is a plus
- Nonstandard auto insurance experience beneficial
- Strong customer service skills
- Fast-track claim processing expertise
- Skilled at negotiating with attorneys and pro se litigants
- Exceptional written and verbal communication skills
- Proficient with technology and coverage/liability analysis
- High level of responsibility, problem-solving, and organizational skills
- Bilingual Spanish preferred
Benefits
Comp & perks- 401K with up to a 6% company match
- Choice of Blue Cross Blue Shield PPO, HMO, or HSA plans
- Dental and vision coverage
- Access to telemedicine services
- At least 6 paid holidays
- Paid time off (PTO) for vacation, personal, or sick time
- Separate personal days for sickness, family needs, appointments or personal matters
- Employee recognition for work milestones
- Paid training
- State licensing reimbursement
- Opportunities for advancement
- Inclusive holiday events
- Employee referral bonuses
- Virtual team meetings