Implementation Manager

American Health Staffing Group

. Lead client-facing implementation activities for the Trio platform across MSP and SaaS client environments .

Posted 9/21/2026full-timeRemote • United StatesMid-LevelSenior💰 $110,000 - $130,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading client-facing software implementations, managing timelines, and delivering effective training and onboarding sessions. Proficient in translating business requirements into system configurations while collaborating cross-functionally to enhance client adoption and satisfaction.

Highest-signal resume keywords

Client-Facing ImplementationImplementation ManagementWorkflow ConfigurationClient Training DeliveryCross-Functional Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

ImplementationSystem ConfigurationClient OnboardingWorkflow SetupProject Management

Soft Skills

Strong CommunicationClient EngagementProblem Solving

Tools & Technologies

Microsoft Office SuiteAI-Enabled Tools

Certifications & Qualifications

PMP Certification

Industry Keywords

MSPSaaSOperationsChange ManagementStakeholder Management

Tech Stack

Tools & technologies

PMP

About the role

Key responsibilities & impact

Lead client-facing implementation activities for the Trio platform across MSP and SaaS client environments
Own implementation execution from initial setup through go-live
Manage implementation timelines, deliverables, and client expectations
Configure workflows, system setups, and platform components based on client needs
Deliver client onboarding sessions, platform training, demos, walkthroughs, and knowledge transfer
Guide clients on platform functionality, workflows, and best practices
Support clients during go-live and early-stage adoption
Conduct discovery sessions to understand client needs, workflows, and business requirements
Translate client requirements into system configurations and implementation plans
Identify gaps, risks, and opportunities during implementation
Partner with Product and Engineering teams to communicate client requirements and feedback
Collaborate with Sales, Account Management, and Program Management teams
Coordinate internal resources and serve as liaison between clients and internal teams
Validate configurations, monitor progress, resolve blockers, and ensure quality delivery
Improve implementation workflows, tools, processes, practices, and playbooks
Develop advanced knowledge of the Trio platform and support internal enablement
Build client stakeholder relationships and support positive onboarding and adoption outcomes

Requirements

What you’ll need

Required: High School Diploma or GED
5–7 years of experience in implementation, operations, or client onboarding
Demonstrated experience leading client-facing software or platform implementations
Experience delivering client training, demos, or onboarding sessions
Strong ability to translate business requirements into system configurations
Experience managing implementation timelines and deliverables
Strong communication and client engagement skills
Ability to work cross-functionally with Product, Engineering, Sales, and Operations teams
Willingness to travel 10–25% for client implementations, go-live support, and training
Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint)
Demonstrated ability to utilize AI-enabled tools to support workflows, documentation, and efficiency
Central time zone preferred; Mountain time zone considered
Airport access for occasional client travel
Preferred: Bachelor’s degree in Business, Operations, Information Systems, or a related field
Preferred: Certified PMP or willingness to obtain PMP within 12 months
Preferred experience in MSP, SaaS, or workforce solutions environments
Preferred experience managing complex or multi-stakeholder implementations
Preferred experience with workflow configuration, system setup, or operational tools
Preferred experience supporting client adoption and change management
Preferred experience using AI tools to improve implementation efficiency and client enablement

Benefits

Comp & perks

Fully remote work approved for the right candidate
Occasional client travel (10–25%)
Opportunity to obtain PMP certification within 12 months (preferred)