Program Associate, Practice, Innovation & Professionalism

American Immigration Lawyers Association

. Develop and manage member-facing programs, resources, and services for the Practice Innovation and Professionalism Center .

Posted 10/2/2026full-timeRemote • United StatesJuniorMid-Level💰 $60,000 - $70,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in developing and managing member-facing programs and resources, with a strong focus on immigration law practices and legal operations. Proficient in project management, content creation, and volunteer coordination to enhance member support and program effectiveness.

Highest-signal resume keywords

Immigration Law Practice KnowledgeProject Management SkillsVolunteer Recruitment and RetentionContent Development and EditingMicrosoft 365 Proficiency

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Program DevelopmentWorkflow DocumentationProcess MappingQuality AssuranceData ManagementResearch SkillsContent ManagementLegal OperationsMember SupportRecordkeeping Standards

Soft Skills

Strong Writing SkillsRelationship-BuildingOrganizational SkillsCommunication SkillsProblem-Solving Skills

Tools & Technologies

Project Management ToolsContent Management SystemsDatabase ManagementAnalytics ToolsArtificial Intelligence Tools

Certifications & Qualifications

Paralegal Certificate

Industry Keywords

Immigration Legal ServicesLegal OperationsAssociation ProgramsPro Bono CommitteeAILA Resources

About the role

Key responsibilities & impact

Develop and manage member-facing programs, resources, and services for the Practice Innovation and Professionalism Center
Lead development, evaluation, administration, and continuous improvement of member-support and volunteer programs
Serve as staff liaison to the Pro Bono Committee
Recruit, onboard, support, and retain volunteers
Manage member intake, referrals or matching, communications, follow-up, quality assurance, and recordkeeping standards
Monitor member needs and program outcomes, identify service gaps, and recommend improvements
Develop practice management checklists, templates, articles, toolkits, guides, and practical resources
Serve as a first-line resource for inquiries related to practice management, technology, workflows, professionalism, and AILA resources
Draft, edit, maintain, publish, update, and archive website content and educational materials
Coordinate contributors and collaborate with staff and volunteer experts to create accessible member resources
Organize, bundle, maintain, and repurpose content for lawyers, paralegals, and legal teams
Lead workflow documentation, process mapping, standard operating procedures, and systems improvement
Maintain program databases, tracking systems, templates, resource inventories, and data-entry standards
Implement technology and process redesign to improve efficiency, member experience, program consistency, and knowledge sharing
Research and support new programs, services, partnerships, sponsorships, grants, and other growth opportunities
Provide additional member-service, research, content, program, and project support as assigned

Requirements

What you’ll need

Bachelor’s degree or equivalent combination of education and relevant work experience
3–5 years of experience in an immigration law firm, immigration legal services organization, legal operations, association program, or related setting
Immigration paralegal experience strongly preferred
Paralegal certificate or equivalent practical experience preferred
Working knowledge of immigration law practice, law firm workflows, and the roles of attorneys, paralegals, and legal staff
Ability to respond to member or client inquiries, identify underlying needs, and recognize matters requiring escalation
Strong writing, editing, research, organization, project management, and relationship-building skills
Experience with Microsoft 365
Comfort learning project-management, content management, database, analytics, and artificial intelligence tools
Ability to work effectively in a remote environment, including extended periods at a computer workstation, virtual meetings, and regular communication with colleagues and external stakeholders
Ability to occasionally lift or move materials up to 25 pounds
Resume and cover letter required
Must be authorized to work in the United States without employer sponsorship
Participation in the AILA Annual Conference each June is required
Ability to travel occasionally, including possible overnight or weekend stays and domestic or international travel

Benefits

Comp & perks

Medical, dental, and vision insurance
Employee assistance program
401(k) retirement savings plan with matching contributions after 3 months of employment
Generous paid time off
Paid parental leave
Professional development opportunities
Employer-paid life insurance
Employer-paid disability benefits
Fully remote work arrangement
Occasional travel opportunities and organizational activities