American Immigration Lawyers Association

Associate

• Develop and manage member-facing programs, resources, and services for the Practice Innovation and Professionalism Center
• Lead development, evaluation, administration, and continuous improvement of member-support and volunteer programs
• Serve as staff liaison to the Pro Bono Committee
• Recruit, onboard, support, and retain volunteers
• Manage member intake, referrals or matching, communications, follow-up, quality assurance, and recordkeeping standards
• Monitor member needs and program outcomes, identify service gaps, and recommend improvements
• Develop practice management checklists, templates, articles, toolkits, guides, and practical resources
• Serve as a first-line resource for inquiries related to practice management, technology, workflows, professionalism, and AILA resources
• Draft, edit, maintain, publish, update, and archive website content and educational materials
• Coordinate contributors and collaborate with staff and volunteer experts to create accessible member resources
• Organize, bundle, maintain, and repurpose content for lawyers, paralegals, and legal teams
• Lead workflow documentation, process mapping, standard operating procedures, and systems improvement
• Maintain program databases, tracking systems, templates, resource inventories, and data-entry standards
• Implement technology and process redesign to improve efficiency, member experience, program consistency, and knowledge sharing
• Research and support new programs, services, partnerships, sponsorships, grants, and other growth opportunities
• Provide additional member-service, research, content, program, and project support as assigned

Program Associate, Practice, Innovation & Professionalism