Financial Counselor

American Oncology Network

. Serve as liaison between patients and the practice by coordinating payments, assistance, patient balances, and financial-responsibility communication .

Posted 9/17/2026full-timeEaston • Maryland • United StatesJuniorMid-Level💰 $16 - $30 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in healthcare customer service, medical insurance verification, and financial responsibility communication. Proficient in managing patient assistance programs and ensuring compliance with federal and state regulations.

Highest-signal resume keywords

Healthcare Customer ServiceMedical Insurance VerificationPre-Certification and Prior AuthorizationICD9, ICD10, and CPT CodesMS Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Medical TerminologyCash HandlingMonetary CollectionPatient Financial Responsibility CalculationQuality ControlFinancial Aid CounselingPayment Plan ManagementInsurance Benefit ExplanationAging Balance IdentificationAssistance Application Management

Soft Skills

Verbal CommunicationCritical ThinkingProblem SolvingEmotional IntelligenceConflict Management

Tools & Technologies

MS Office WordMS Office ExcelMS Office PowerPointMS Office Outlook

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Patient Assistance ProgramsRevenue Cycle PoliciesFederal and State RegulationsHealthcare Field ExperienceMulti-Site Environment

About the role

Key responsibilities & impact

Serve as liaison between patients and the practice by coordinating payments, assistance, patient balances, and financial-responsibility communication
Perform quality control for pre-certification and prior authorization
Monitor and coordinate with insurance companies on pre-certification, prior authorization, peer-to-peer reviews, and appeals
Review patient and physician schedules to establish financial responsibility
Review treatment plans, verify active insurance benefits, and communicate exceptions to providers
Generate service estimates and explain insurance benefits and financial responsibility to patients
Obtain patient information for assistance income guidelines
Identify aging balances and establish payment arrangements
Explain and manage waivers, treatment estimates, payment plans, and assistance applications
Communicate with providers, nursing staff, PSS staff, UM team, coworkers, and outside entities
Assist patients with paperwork for assistance and grant-funded programs
Coordinate patient assistance programs and financial aid counseling
Comply with federal and state laws and regulations concerning patient care, rights, safety, billing, and collections
Maintain neat records and safe, functional company equipment
Follow AON and departmental revenue-cycle policies and procedures
Perform other assigned duties and projects

Requirements

What you’ll need

High school Diploma or GED required
A minimum of two-years prior experience in the healthcare field, preferably in a clinical or business office setting required
Prior Healthcare customer service
Prior Medical terminology
Prior Medical insurance verification
Prior verifying pre-certification and/or prior authorization with medical insurance
Excellent proven verbal and communication skills
Proven insurance knowledge, including medical terminology, ICD9, ICD10 and CPT codes
Prior cash handling and monetary collection experience
Ability to calculate and collect patients’ responsibility and insurance co-pay/coinsurance
Critical thinking, problem solving, analysis, decision-making, planning, time management and organizational skills
Ability to exercise independent judgment
Developed interpersonal skills, emotional intelligence, diplomacy, tact, conflict management, delegation skills, and diversity awareness
Ability to work effectively with sensitive and confidential material and emotionally charged matters
Good command of the English language
Ability to work effectively in a fast-paced, multi-site environment
Proficiency in MS Office Word, Excel, Power Point, and Outlook
Ability to use multiple screens and navigate multiple applications
Monday to Friday 8:00 AM–5:00 PM; occasional weekend shifts based on location hours and operational needs

Benefits

Comp & perks

Ability to work remotely effectively as required
Occasional overtime may be required, with sufficient notice
Further education or degree a plus
Professional development