American Oncology Network

Patient Coordinator

• Assign new patients and hospital consultations to designated physicians
• Demonstrate working knowledge of the role, relevant regulations, and organizational and departmental policies and procedures
• Perform other assigned duties and projects
• Perform all duties in accordance with regulatory requirements and organizational policies and procedures
• Manage competing priorities and demands from various stakeholders and sites
• Work effectively with sensitive, confidential, and sometimes emotionally charged matters

New Patient Coordinator

General

• Provide safe, accurate, and efficient patient care, including patient assessment, lab and vital-sign review, medication safety, dose verification, and drug administration
• Administer chemotherapy, immunotherapy, biotherapy, supportive care, and non-oncologic agents
• Follow Oncology Nursing Society standards and guidelines
• Dispose of biohazardous waste according to OSHA and NIOSH guidelines
• Educate patients and caregivers about medications, side effects, and treatment plans
• Perform ongoing patient assessment and support
• Document treatment accurately and timely in the EMR
• Capture appropriate charges for medication administration and activities
• Perform telephone triage and prioritize patient, family, hospital, nursing facility, pharmacy, and physician-office calls
• Assist with medical-supply inventory and restocking
• Complete required safety and nursing training and attend mandatory staff meetings
• Maintain confidentiality of patient and employee information
• Assist in training new employees according to job breakdown instructions
• Work at any Company location as needed and work overtime with sufficient notice
• Perform other assigned duties and projects
• Comply with applicable laws and Company policies and procedures

RN, Oncology Infusion

Pharmacist

• Maintain ordering and stocking of medications and supplies in the clinic
• Prepare and mix chemotherapy drugs and solutions under appropriate licensed supervision
• Coordinate with drug sales representatives and pharmaceutical companies to obtain samples, teaching aids, and compassionate drugs
• Act as liaison between physicians, nursing, pharmacy supervision, and purchasing for special-order medications
• Maintain proficiency with the Nucleus medication dispensing system and manage medication dispensing and par levels
• Review next-day orders with nursing staff to anticipate special medication needs
• Order, stock, and track medical supplies and medications
• Perform daily and annual maintenance of chemotherapy hoods and manage ambulatory pump documentation
• Dispose of biohazardous waste safely and maintain related records
• Maintain records for compassionate drug programs, clinical trials, biohazard waste, and pharmacy processes
• Assist in training new pharmacy technicians and nursing staff
• Collaborate with nurses, physicians, supervisors, and pharmaceutical representatives
• Support operations across multiple locations and work overtime when required
• Participate in mandatory meetings, including annual Safety/OSHA training

Pharmacy Technician

• Greet patients and caregivers and create a welcoming environment
• Check in patients, verify identity, and document arrival status in the EMR
• Verify, update, and maintain patient demographic information
• Collect, document, and post patient payments and co-pays; issue receipts
• Ensure completion of patient forms and medical history documentation
• Answer inbound calls, route calls, and document messages in the EMR
• Schedule and manage patient appointments, referrals, testing, treatments, and hospital admissions
• Maintain physician schedules and resolve scheduling conflicts
• Coordinate physician schedule changes, meetings, vacations, conferences, and drug representative visits
• Assign new patients to appropriate clinicians and maintain assignment records
• Contact patients regarding missed appointments and reschedule as appropriate
• Document and relay hospital consults, messages, and urgent information
• Manage answering service activation/deactivation and retrieve messages
• Create, maintain, and update patient charts in EMR and billing systems
• Assemble and verify patient and hospital follow-up records and obtain missing documentation
• Process, file, and distribute faxes, mail, courier deliveries, and electronic documents
• Respond to medical record requests in accordance with policy and HIPAA requirements
• Support legal and subpoena-related chart requests
• Maintain EMR, fax servers, and document management systems
• Verify patient identifiers and resolve misfiled documentation
• Prepare daily close documentation, deposits, and trial closes
• Balance cash drawers and handle funds according to procedures
• Notify Financial Counselors of insurance changes, STAT scheduling needs, or hospital admissions
• Distribute reports, schedules, and documentation to appropriate departments
• Comply with federal, state, and local regulations and AON policies
• Perform duties across Patient Services stations and provide coverage across locations
• Assist with training and onboarding new Patient Services staff
• Maintain organized workspaces, safeguard equipment, and protect confidentiality
• Support multi-site operations and work at alternate AON locations as needed

Patient Services Specialist

Nurse Practitioner

• Assist physician in the care and teaching of patients
• Assess patients’ physical and psychosocial status through interviews, health histories, physical examinations, and diagnostic studies
• Write prescriptions and order diagnostic, therapeutic, follow-up, and post-discharge care measures according to written protocols
• Determine patient eligibility for clinical trials
• Interpret and evaluate study and test findings
• Relay patient-care information to the collaborating physician
• Administer therapeutic measures and obtain specimens as prescribed
• Dictate follow-up letters and patient clinical documentation
• Assist with family dynamics and coping mechanisms during patient care
• Conduct or participate in daily multidisciplinary rounds
• Provide on-call coverage and perform hospital rounds
• Triage patients according to urgency
• Document and report care accurately and promptly
• Assist staff during crises or emergencies
• Market and promote cancer treatment in public settings
• Determine work priorities, assign work, and ensure completion of assignments
• Comply with applicable laws, regulations, and company policies
• Maintain confidentiality of patient and employee information under HIPAA
• Assist in training new employees
• Work at any company location as directed by the collaborating physician
• Maintain work areas, records, and equipment
• Perform other duties as requested

APRN

Counselor

• Serve as liaison between patients and the practice by coordinating payments, assistance, patient balances, and financial-responsibility communication
• Perform quality control for pre-certification and prior authorization
• Monitor and coordinate with insurance companies on pre-certification, prior authorization, peer-to-peer reviews, and appeals
• Review patient and physician schedules to establish financial responsibility
• Review treatment plans, verify active insurance benefits, and communicate exceptions to providers
• Generate service estimates and explain insurance benefits and financial responsibility to patients
• Obtain patient information for assistance income guidelines
• Identify aging balances and establish payment arrangements
• Explain and manage waivers, treatment estimates, payment plans, and assistance applications
• Communicate with providers, nursing staff, PSS staff, UM team, coworkers, and outside entities
• Assist patients with paperwork for assistance and grant-funded programs
• Coordinate patient assistance programs and financial aid counseling
• Comply with federal and state laws and regulations concerning patient care, rights, safety, billing, and collections
• Maintain neat records and safe, functional company equipment
• Follow AON and departmental revenue-cycle policies and procedures
• Perform other assigned duties and projects

Financial Counselor

Physician Assistant

• Assist physicians with in-office medical procedures
• Perform phlebotomy, blood draws, laboratory testing, quality control, instrument troubleshooting, and maintenance
• Perform laboratory blood work and handle/process specimens according to laboratory procedures
• Prepare blood or bone marrow slides for evaluation
• Send outside labs to appropriate facilities according to patients’ insurance plans
• Maintain test report logs, quality control logs, equipment records, and checklists
• Follow patient identification policies and procedures
• Obtain and document vital signs, height, weight, pain level, and PHQ9 depression screening in the Onco/EMR system
• Place patients in exam rooms and prepare them for physicians
• Receive and document lab reports in patient charts or Onco/EMR for physician review
• Assist with bone marrows, fine needle aspirates, paracenteses, and pelvic exams
• Schedule outside testing, physician referrals, and hospital admissions as ordered
• Document testing and treatment in medical records; prepare encounter forms or complete EMR superbill steps
• Document QC and QA corrective actions
• Show physicians critical blood counts according to guidelines
• Obtain scans and CDs for physician review
• Maintain supply inventory and place purchasing orders
• Troubleshoot instrument malfunctions and contact central lab or service companies when needed
• Perform EKG testing where applicable
• Maintain laboratory compliance with state and federal regulatory agencies and perform compliance testing
• Complete required annual CEUs for C.O.L.A. requirements
• Observe safety guidelines and maintain laboratory and equipment cleanliness
• Comply with laws, regulations, and organizational policies regarding patient care, rights, safety, billing, collections, IT, disaster recovery, and confidentiality
• Assist in training new employees
• Work at any AON location as needed
• Work overtime with sufficient notice
• Perform other job-related duties assigned by supervisors or management

Medical Assistant

• Assign new patients and hospital consultations to designated physicians
• Demonstrate working knowledge of all facets of the role, relevant regulations, and organizational and departmental policies and procedures
• Perform other assigned duties and projects
• Perform all duties in accordance with regulatory requirements and organizational policies and procedures
• Work Monday to Friday, 8:00 AM–5:00 PM