Patient Services Specialist

American Oncology Network

. Greet patients and caregivers professionally .

Posted 11/5/2026full-timeUnited StatesJunior💰 $21 - $29 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in managing patient interactions, scheduling, and documentation within an EMR system while ensuring compliance with HIPAA and organizational policies. Exhibits strong customer service skills, attention to detail, and the ability to multitask in a fast-paced healthcare environment.

Highest-signal resume keywords

EMR DocumentationPatient SchedulingCustomer ServiceHIPAA ComplianceMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient Check-InPayment ProcessingMedical Record ManagementData EntryAppointment CoordinationDocument ManagementCash HandlingInsurance VerificationPatient Chart MaintenanceFollow-Up Coordination

Soft Skills

Interpersonal SkillsCommunication SkillsCritical ThinkingProblem-SolvingOrganizational Skills

Tools & Technologies

EMR SystemsFax ServersDocument Management SystemsMicrosoft WordMicrosoft ExcelMicrosoft PowerPointMicrosoft Outlook

Industry Keywords

Healthcare SettingPatient ServicesConfidential InformationMulti-Site OperationsRegulatory Compliance

About the role

Key responsibilities & impact

Greet patients and caregivers professionally
Check in patients, verify identity, and document arrival status in the EMR
Verify, update, and maintain patient demographic information
Collect, document, and post patient payments and co-pays; issue receipts
Ensure completion of required patient forms and medical history documentation
Respond to inbound calls and route calls or document messages in the EMR
Schedule and manage appointments, referrals, testing, and hospital admissions
Maintain physician schedules and resolve scheduling conflicts
Coordinate physician schedule changes, meetings, vacations, conferences, and drug representative visits
Assign new patients to appropriate clinicians
Contact patients regarding missed appointments and reschedule as appropriate
Document and relay hospital consults, messages, and urgent information
Manage answering service activation/deactivation and retrieve messages
Create, maintain, and update patient charts in EMR and billing systems
Assemble and verify patient and hospital follow-up records and obtain missing documentation
Process, file, and distribute faxes, mail, courier deliveries, and electronic documents
Respond to medical record requests in accordance with policy and HIPAA requirements
Support legal and subpoena-related chart requests
Maintain EMR, fax servers, and document management systems
Verify patient identifiers and resolve misfiled documentation
Collect and post patient payments; prepare daily close documentation, deposits, and trial closes
Balance cash drawers and handle funds according to procedures
Notify Financial Counselors of insurance changes, STAT scheduling needs, or hospital admissions
Distribute reports, schedules, and documentation to appropriate departments
Comply with regulations and organizational policies related to patient care, privacy, billing, safety, and records retention
Perform duties across Patient Services stations and provide coverage across locations
Assist with training and onboarding of new Patient Services staff
Maintain organized workspaces and safeguard confidential information
Support multi-site operations and work at alternate AON locations as business needs require

Requirements

What you’ll need

High School Diploma
Minimum of one (1) year experience in a healthcare setting
Demonstrated customer service focus with strong attention to detail and multitasking ability
Strong interpersonal and communication skills with diverse populations
Critical thinking, problem-solving, and organizational skills
Ability to manage competing priorities in a fast-paced, multi-site environment
Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook
Associates degree preferred