Patient Services Specialist – Float

American Oncology Network

. Greet patients and caregivers professionally .

Posted 10/21/2026full-timeUnited StatesJunior💰 $17 - $26 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in managing patient interactions, scheduling, and documentation within an EMR system while ensuring compliance with HIPAA regulations. Exhibits strong organizational, critical thinking, and customer service skills in a fast-paced healthcare environment.

Highest-signal resume keywords

EMR DocumentationPatient SchedulingCustomer ServiceHIPAA ComplianceMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient Check-InPayment ProcessingMedical History DocumentationChart ManagementData Entry

Soft Skills

Interpersonal SkillsCommunication SkillsAttention to DetailMultitaskingProblem-Solving

Tools & Technologies

EMR SystemsFax ServersDocument Management Systems

Certifications & Qualifications

High School Diploma

Industry Keywords

Healthcare SettingPatient ServicesConfidentialityMulti-Site Operations

About the role

Key responsibilities & impact

Greet patients and caregivers professionally
Check in patients, verify identity, and document arrival status in the EMR
Verify and maintain patient demographic information
Collect, document, and post patient payments and co-pays
Ensure completion of patient forms and medical history documentation
Respond to inbound calls and route messages in the EMR
Schedule and manage patient appointments, referrals, testing, and hospital admissions
Maintain physician schedules and resolve scheduling conflicts
Coordinate physician schedule changes, meetings, vacations, conferences, and drug representative visits
Assign new patients to appropriate clinicians
Contact patients about missed appointments and reschedule as appropriate
Document and relay hospital consults, messages, and urgent information
Manage answering service activation/deactivation and retrieve messages
Create, maintain, and update patient charts in EMR and billing systems
Assemble and verify patient and hospital follow-up records
Obtain missing documentation from providers, facilities, or labs
Process, file, and distribute faxes, mail, courier deliveries, and electronic documents
Respond to medical record requests in accordance with HIPAA requirements
Support legal and subpoena-related chart requests
Maintain EMR, fax servers, and document management systems
Verify patient identifiers and resolve misfiled documentation
Collect and post patient payments and complete daily reconciliation
Prepare close documentation, deposits, and trial closes
Balance cash drawers and handle funds
Notify Financial Counselors of billing or collection-impacting changes
Distribute reports, schedules, and documentation to appropriate departments
Comply with regulations and organizational policies
Perform duties across Patient Services stations
Provide coverage across locations and staffing needs
Assist with training and onboarding of new staff
Maintain organized workspaces and confidentiality
Support multi-site operations and work at alternate AON locations as required

Requirements

What you’ll need

High School Diploma
Minimum of one (1) year experience in a healthcare setting
Demonstrated customer service focus with strong attention to detail and multitasking ability
Strong interpersonal and communication skills with diverse populations
Critical thinking, problem-solving, and organizational skills
Ability to manage competing priorities in a fast-paced, multi-site environment
Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook
Will float to clinics in Belton, MO, Kansas City, MO & Kansas City, KS