Prior Authorization Technician

American Oncology Network

. Manage the authorization process for pharmacy orders received from clinics .

Posted 11/9/2026full-timeRemote • Florida • United StatesJuniorMid-Level💰 $16 - $30 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing pharmacy authorization processes, including prior authorizations and appeals, while maintaining compliance with regulations. Exhibits strong communication and interpersonal skills to effectively collaborate with patients, physicians, and clinics in a fast-paced environment.

Highest-signal resume keywords

Pharmacy Technician RegistrationPrior Authorization ManagementMedical TerminologyMicrosoft Office ProficiencyCritical Thinking

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Prior Authorization SubmissionClaims AdjudicationPharmacy Benefit ManagementAppeal Review CoordinationPatient Call Handling

Soft Skills

Attention to DetailProblem-SolvingTime ManagementInterpersonal SkillsEmotional Intelligence

Tools & Technologies

Microsoft WordMicrosoft ExcelMicrosoft PowerPointMicrosoft Outlook

Certifications & Qualifications

Pharmacy Technician RegistrationValid State Driver's License

Industry Keywords

Retail PharmacySpecialty PharmacyHospital PharmacyPatient Assistance ProgramsConfidential Material Handling

About the role

Key responsibilities & impact

Manage the authorization process for pharmacy orders received from clinics
Submit prior authorizations on behalf of physicians
Follow up on submitted prior authorization requests with no response
Monitor prior authorizations through approval or denial and inform patients, staff, and clinics
Assist clinicians in obtaining Celgene authorization and confirmation numbers
Review and initiate prior authorization appeals, including first-level appeal reviews
Coordinate appeal reviews with pharmacy benefit manager medical directors and peer-to-peer interviews as required
Monitor daily pharmacy activities and provide backup support, including PAP, SP follow-ups, BV, and claims adjudication
Maintain required training and education for permit maintenance
Train staff on prior authorization processes
Handle incoming and outgoing patient calls and emails
Route calls to appropriate staff and answer patient/clinic questions about delivery status and prescription updates
Follow up on specialty pharmacy orders to ensure efficient processing
Schedule deliveries

Requirements

What you’ll need

High school diploma, GED or equivalent education is required
Minimum of two years’ experience in Retail/Specialty/Hospital Pharmacy as a Pharmacy Technician preferred
Medical terminology and attention to detail required
Critical thinking, problem-solving, analysis, decision-making, planning, time management, and organizational skills
Ability to exercise independent judgment
Developed interpersonal skills, emotional intelligence, diplomacy, tact, conflict management, delegation skills, and diversity awareness
Ability to work effectively with sensitive and confidential material and emotionally charged matters
Effective oral, written, and presentation communication skills; active listening and balanced feedback
Strong customer focus and ability to collaborate with patients, physicians, clinics, staff, and community stakeholders
Ability to manage time, conflicting priorities, stress, and professional development
Ability to work independently with limited supervision and effectively work remotely
Ability to work in a fast-paced, multi-site environment and juggle competing priorities
Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook
Pharmacy technician registration with the Florida Department of Health in good standing is required
Valid state driver's license and compliance with the company's Driver Safety Operations and Motor Vehicle Records Check Policy are required