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Account Manager – Business Development, Therapeutic Cellular Solutions
American Red Cross. Serve as the primary account manager for assigned customer accounts .
About the role
Key responsibilities & impact- Serve as the primary account manager for assigned customer accounts
- Maintain strong customer relationships and coordinate internal resources
- Ensure exceptional customer support and account retention
- Support contract management for new and existing customers, including amendments, renewals, execution, and compliance
- Analyze customer needs, market trends, and business performance data to support account growth and expansion
- Identify growth opportunities and contribute to strategic account planning with Business Development
- Collaborate with Business Development, Operations, Legal, Finance, and cross-functional teams
- Support new business development, customer onboarding, agreement implementation, and operational excellence
- Cultivate relationships with customers, external stakeholders, and strategic partners
- Identify process improvements in account management, customer experience, and contract administration
- Develop and disseminate customer communications, account updates, and marketing materials
- Evaluate inbound opportunities, assess lead viability, and help convert qualified prospects into new business opportunities
- Conduct market and customer research and analyze business trends
Requirements
What you’ll need- Bachelor’s degree required
- Minimum 3 years of relevant professional experience
- Experience managing client relationships, customer accounts, and contract-driven business partnerships
- Demonstrated experience reviewing, administering, negotiating, or managing customer contracts
- Strong operational collaboration and cross-functional partnership skills
- Proven problem-solving and issue-resolution capabilities
- Ability to interpret contractual obligations and effectively communicate requirements to internal and external stakeholders
- Advanced proficiency with Microsoft Office applications, particularly Excel
- Strong technical communication skills
- Ability to work effectively in a team environment
- Ability to travel 10–25%
- Experience in healthcare account management, contract management, or business development support
- Experience in life sciences, healthcare, biotechnology, or pharmaceutical industries preferred
- Cell & Gene Therapy industry knowledge or experience preferred
- Technical communication experience within a scientific or healthcare environment preferred
- Selected candidate must reside anywhere within the United States
Benefits
Comp & perks- Medical, Dental Vision plans
- Health Spending Accounts & Flexible Spending Accounts
- PTO: Starting at 15 days a year; based on type of job and tenure
- 11 paid holidays comprised of six core holidays and five floating holidays
- 401K with up to 6% match
- Paid Family Leave
- Employee Assistance
- Short + Long Term Disability and Insurance
- Service Awards and recognition
- Fully remote work-from-home arrangement
- Mentors who empower growth along a purposeful career path