Associate, Employee Experience, Employee Listening

American Red Cross

. Execute the organization's employee experience survey program, including planning, coordinating, and administering multiple employee surveys annually .

Posted 11/5/2026full-timeRemote • District of Columbia • United StatesMid-Level💰 $85,000 - $95,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing employee experience initiatives, including survey execution, data analysis, and stakeholder engagement. Proficient in utilizing tools like Qualtrics and ServiceNow to enhance employee engagement and drive organizational improvements.

Highest-signal resume keywords

Employee EngagementQualtricsProject ManagementStakeholder ManagementData-Driven Decision Making

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Employee Experience StrategySurvey AdministrationData AnalysisDashboard DevelopmentChange Management

Soft Skills

Excellent CommunicationSituational AdaptabilityInfluencing SkillsTact and DiplomacyCross-Functional Collaboration

Tools & Technologies

QualtricsServiceNowMS TeamsVirtual Collaboration Tools

Industry Keywords

Employee Lifecycle SurveysEmployee Listening InitiativesTalent ManagementOperational EfficiencyStakeholder Relationship Management

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Execute the organization's employee experience survey program, including planning, coordinating, and administering multiple employee surveys annually
Manage survey project plans, communications, reporting, and program updates
Support the design, implementation, and administration of employee lifecycle surveys and employee listening initiatives
Contribute to the development and evolution of the employee experience strategy
Monitor and evaluate Qualtrics feature releases and inform product roadmap and enhancement planning
Increase employee awareness, participation, and engagement in employee listening programs
Develop and maintain dashboards, reports, and metrics measuring employee engagement and experience
Translate data into meaningful insights and actionable recommendations
Use employee feedback, workforce metrics, and organizational data to identify opportunities related to retention, turnover, development, engagement, inclusion, culture, and employee experience
Recommend and implement process improvements, operational efficiencies, and program enhancements
Develop and execute change management and communication plans for new programs, initiatives, and processes
Support talent management activities, including performance management, talent assessments, succession planning, and talent review processes
Build and maintain partnerships with internal stakeholders and provide consultative support
Navigate complexity and ambiguity, manage competing priorities, communicate across organizational levels, and drive continuous improvement
Maintain confidentiality and adhere to organizational policies and procedures

Requirements

What you’ll need

Bachelor's degree required
Minimum 3 years of related experience in employee engagement/employee experience or equivalent combination of education and related experience required
Excellent communication, stakeholder management, and project management skills
Experience with ServiceNow, Qualtrics, and virtual collaboration tools such as MS Teams
Professionalism, executive presence, situational adaptability, and ability to influence and persuade others
Tact and diplomacy in difficult or sensitive situations
Ability to handle multiple priorities, analyze problems, manage ambiguity, and recommend solutions in a fast-paced, multi-stakeholder environment
Ability to work effectively and collaboratively as part of a virtual team
Operational flexibility to meet sudden and unpredictable business needs and willingness to work outside standard business hours
May require up to 10% business travel
Ability to use a personal computer, applicable software, and office equipment for sustained periods
Client Consulting
Stakeholder Relationship Management
Adaptability
Solutioning
Data-Driven Decision Making
Cross-Functional Collaboration
Learning Quickly
Stakeholder Influence
Project Prioritization
Resource Prioritization

Benefits

Comp & perks

Medical, Dental Vision plans
Health Spending Accounts & Flexible Spending Accounts
PTO: Starting at 19 days a year; based on type of job and tenure
11 paid holidays, including six core holidays and five floating holidays
401K with up to 6% match
Paid Family Leave
Employee Assistance
Short- and Long-Term Disability and Insurance
Service Awards and recognition
100% virtual work arrangement
Opportunity to work for a mission-based humanitarian organization