Associate II – Document Review

American Red Cross

. Ensure accurate and timely review and evaluation of Collections documentation .

Posted 9/18/2026full-timeRochester • New York • United StatesJuniorMid-Level💰 $20 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in data processing, auditing, and quality review, with a strong focus on donor and patient safety. Proficient in document management and maintaining confidentiality while fostering teamwork and operational success.

Highest-signal resume keywords

Data Processing ExperienceQuality Review ExperienceDocument Management SkillsExcellent Communication SkillsOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data ProcessingQuality ReviewDocument ManagementMath SkillsTyping Speed and Accuracy

Soft Skills

Strong Organizational SkillsAbility to Manage Multiple TasksTact and DiplomacyProfessionalismTeamwork

Tools & Technologies

Computer Desktop ApplicationsOffice Equipment

Industry Keywords

Donor Center ExperienceMedical RecordsAuditingRegulatory StandardsPatient Safety

About the role

Key responsibilities & impact

Ensure accurate and timely review and evaluation of Collections documentation
Take appropriate actions to control associated product as necessary
Maintain quality and regulatory standards affecting donor and patient safety
Provide support, development and/or leadership guidance to volunteers
Review and correct electronic and manual donor collections operations documents
Assist with donor and patient safety issues related to review results
Evaluate discrepancies, conduct initial investigations, and manage suspect products
Make corrections according to defined procedures
Document discrepancies and forward them to staff responsible for investigation and follow-up
Contribute to corrective actions through functional work groups and management feedback
Contact donors, DCSC, and other internal and external customers
Foster teamwork to enhance operational success
Maintain confidentiality and resolve difficult situations professionally

Requirements

What you’ll need

High School or equivalent required
Minimum 3 years of data processing, medical records, auditing and quality review experience or equivalent combination of education and related experience required
Previous donor center experience, medical experience or quality background preferred
Proficiency with computer desktop applications
Ability to type with speed and accuracy
Strong organizational skills
Document management skills
Ability to manage multiple tasks
Detail oriented with strong math skills
Excellent oral and written communication skills
Ability to identify, resolve and escalate issues if necessary
Tact, diplomacy and professionalism in difficult situations
Ability to ensure confidentiality of sensitive information
Ability to work on a team
May be required to travel
Ability to use a personal computer, applicable software, and office equipment for sustained periods of time
Operational flexibility to meet sudden and unpredictable needs

Benefits

Comp & perks

Medical, Dental Vision plans
Health Spending Accounts & Flexible Spending Accounts
PTO: Starting at 15 days a year; based on type of job and tenure
11 paid holidays comprised of six core holidays and five floating holidays
401K with up to 6% match
Paid Family Leave
Employee Assistance
Short + Long Term Disability and Insurance
Service Awards and recognition
Mentors who empower career growth
Competitive compensation and benefits