Associate II, Process Support

American Red Cross

. Serve as project lead for regulatory procedure implementation and process improvement initiatives .

Posted 9/18/2026full-timeRemote • Wisconsin • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in regulatory procedure implementation, process improvement, and compliance management. Proficient in training coordination, problem analysis, and effective communication within cross-functional teams.

Highest-signal resume keywords

Regulatory Procedure ImplementationProcess Improvement InitiativesTraining CoordinationProblem ManagementCompliance Management

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Regulatory ComplianceProcess ImprovementProblem AnalysisDocumentation ManagementQuality Improvement

Soft Skills

Excellent Organizational SkillsInterpersonal CommunicationVerbal CommunicationWritten CommunicationTeam Collaboration

Tools & Technologies

Microsoft Office ApplicationsProblem Management System

Certifications & Qualifications

Bachelor's DegreeSystem 11 Training

Industry Keywords

Blood DrivesCompliance AssessmentCustomer Complaint ManagementCross-Functional Team SupportTraining Protocols

About the role

Key responsibilities & impact

Serve as project lead for regulatory procedure implementation and process improvement initiatives
Coordinate department training, communication protocols and in-services
Assist with management of suspect products, including investigation, documentation, product release and final disposition
Process collections-related problems through the problem management system
Attend root cause meetings and visit blood drives and/or collection sites to assess compliance and standardization
Respond to procedural questions from staff at blood drives and on call
Process customer complaints, material review board reports, and supply and equipment problem deficiency reports
Ensure reports are accurate, complete, clear and concise
Develop, implement and monitor process and quality improvement initiatives
Support internal and external inspections/evaluations and staff training protocols
Ensure compliance with regulations and resolve regulatory issues
Participate on cross-functional teams supporting communications, problem management and process improvement

Requirements

What you’ll need

Bachelor's degree required or equivalent combination of work experience and education
Minimum 3 years of related experience required
Supervisory experience preferred
System 11 training preferred
Excellent organizational skills
Ability to handle multiple priorities effectively
Ability to analyze problems, recommend appropriate solutions, and assimilate information quickly
Excellent interpersonal, verbal and written communications skills
Proficient with Microsoft office applications
Ability to work on a team
Some travel may be required

Benefits

Comp & perks

Medical, Dental Vision plans
Health Spending Accounts & Flexible Spending Accounts
PTO: Starting at 15 days a year; based on type of job and tenure
Holidays: 11 paid holidays comprised of six core holidays and five floating holidays
401K with up to 6% match
Paid Family Leave
Employee Assistance
Disability and Insurance: Short + Long Term
Service Awards and recognition
Mentors who empower your growth along a purposeful career path
Some travel may be required