Associate II, Process Support

American Red Cross

. Serve as project lead for regulatory procedure implementation and process improvement initiatives .

Posted 9/22/2026full-timeRemote • Ohio • United StatesJuniorMid-Level💰 $57,000 - $59,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in regulatory procedure implementation, process improvement initiatives, and compliance management. Proficient in problem investigation, resolution, and effective communication across teams and departments.

Highest-signal resume keywords

Regulatory ComplianceProcess ImprovementProblem InvestigationTraining CoordinationMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Regulatory Procedure ImplementationProcess Improvement InitiativesProblem ManagementDocumentation ManagementQuality ImprovementRoot Cause AnalysisCustomer Complaint ProcessingMaterial Review Board ProcessesOn-Call SupportInvestigative Problem Resolution

Soft Skills

Excellent Organizational SkillsAbility to Handle Multiple PrioritiesAnalytical Problem SolvingInterpersonal CommunicationTeam Collaboration

Industry Keywords

Regulatory RequirementsInternal InspectionsExternal EvaluationsBlood Collection ComplianceTraining Documentation

About the role

Key responsibilities & impact

Serve as project lead for regulatory procedure implementation and process improvement initiatives
Coordinate department training, communication protocols, and national and divisional changes
Manage suspect products, including investigation, product control, documentation, release, and final disposition
Attend root cause meetings
Process collections-related problems through the problem management system
Process customer complaints, material review board processes, and supply and equipment problem deficiency reports
Develop, implement, and monitor process and quality improvement initiatives and staff training protocols
Ensure compliance with regulatory requirements
Ensure training and regulatory communications documentation is accurate and timely
Assist with internal and external inspections and evaluations
Visit blood drives and collection sites to assess compliance and standardization
Provide on-call support for collections processes

Requirements

What you’ll need

Bachelor's degree required or equivalent combination of education and work experience
Minimum 5 years of related experience required
Experience within the Process Improvement department highly preferred
Relevant experience in problem investigation and resolution preferred
Excellent organizational skills
Ability to handle multiple priorities effectively
Ability to analyze problems and recommend appropriate solutions
Ability to assimilate information quickly
Excellent interpersonal, verbal, and written communication skills
Proficient with Microsoft Office applications
Ability to work on a team
May have on-call duties
Some travel may be required

Benefits

Comp & perks

Medical, Dental Vision plans
Health Spending Accounts & Flexible Spending Accounts
PTO: Starting at 15 days a year; based on type of job and tenure
11 paid holidays: six core holidays and five floating holidays
401K with up to 6% match
Paid Family Leave
Employee Assistance
Short- and long-term disability and insurance
Service Awards and recognition
Mentors and career growth opportunities