Blood Collection Staff – Customer Service

American Red Cross

. Utilize healthcare and/or customer service skills throughout the blood collection process .

Posted 10/10/2026full-timeNorfolk • Virginia • United StatesLead💰 $19 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills and effective verbal communication while ensuring compliance with safety procedures during the blood collection process. Proficient in collaborating with teams and adapting to variable schedules in a healthcare environment.

Highest-signal resume keywords

Customer Service ExperienceEffective Verbal Communication SkillsValid Driver's LicenseBasic Computer SkillsProficiency with Microsoft Office

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Blood Collection ProcessManual DexterityAbility to Lift Heavy WeightsSafety Procedures ComplianceEquipment Setup and Tear Down

Soft Skills

Interpersonal SkillsAdaptabilityTeam Collaboration

Tools & Technologies

Red Cross VehiclesMicrosoft Office Applications

Industry Keywords

HealthcareTransfusion Safety StandardsVolunteer Donor Engagement

About the role

Key responsibilities & impact

Utilize healthcare and/or customer service skills throughout the blood collection process
Collaborate with teammates to transport and set up equipment at collection sites
Create a welcoming and comfortable environment for volunteer donors
Personally connect with donors, listen to their stories, and explain the impact of donations
Follow safety procedures while collecting lifesaving blood donations
Ensure collected blood meets goals, regulatory requirements, and transfusion safety standards
Drive Red Cross vehicles when required
Set up and tear down equipment at mobile blood drive sites
Work variable schedules including early mornings, late nights, weekends, and holidays
Overnight travel may be required in some locations

Requirements

What you’ll need

High school diploma or equivalent is required
Customer service experience is required
Effective verbal communication skills are required
A current, valid driver's license with a good driving record is required
Ability to lift, push or pull heavy weights up and down ramps and stairs
Good manual dexterity
Ability to sit or stand for long periods of time
Ability to adapt to long, irregular hours and frequent schedule changes
Basic computer skills are required
Proficiency with Microsoft Office applications
Position may require a minimum height of 60 inches to safely operate Red Cross vehicles

Benefits

Comp & perks

Medical, Dental, and Vision plans
Health Spending Accounts & Flexible Spending Accounts
PTO: Starting 15 days a year; based on type of job and tenure
11 paid holidays comprised of six core holidays and five floating holidays
401K with up to 6% company match
Paid Family Leave
Employee Assistance
Short- and Long-Term Disability and Insurance
Service Awards and recognition
Paid phlebotomy training
Mentorship and career growth opportunities