Blood Collection Staff – Customer Service

American Red Cross

. Assist with every step of the blood collection process .

Posted 10/16/2026full-timeColumbus • Ohio • United StatesLead💰 $19 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in blood collection processes and safety procedures while ensuring compliance with regulatory requirements. Excels in customer service and effective communication, fostering a welcoming environment for donors during mobile blood drives.

Highest-signal resume keywords

Blood Collection ProcessCustomer Service ExperienceEffective Verbal CommunicationValid Driver's LicenseHealthcare Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Phlebotomy ExperienceManual DexterityBasic Computer SkillsMicrosoft Office Proficiency

Soft Skills

Team CollaborationAdaptabilityInterpersonal Skills

Tools & Technologies

Blood Donation EquipmentRed Cross Vehicles

Industry Keywords

Transfusion-Safety StandardsRegulatory RequirementsMobile Blood Drives

About the role

Key responsibilities & impact

Assist with every step of the blood collection process
Collaborate with teammates to transport and set up equipment at local community collection sites
Create a welcoming and comfortable environment for volunteer donors
Personally connect with donors, listen to their stories, and explain the impact of donations
Follow safety procedures while collecting lifesaving blood donations
Ensure collected blood meets goals, regulatory requirements, and transfusion-safety standards
Drive Red Cross vehicles as needed
Set up and tear down equipment at donation sites
Work as part of a team during mobile blood drives

Requirements

What you’ll need

High school diploma or equivalent is required
Customer service experience and effective verbal communication skills are required
Current, valid driver's license with a good driving record is required
Ability to lift, push or pull heavy weights up and down ramps and stairs
Good manual dexterity
Ability to sit or stand for long periods
Ability to adapt to long, irregular hours and frequent schedule changes
Minimum height of 60 inches may be required to safely operate Red Cross vehicles
Team-based setup and teardown of mobile blood drive equipment
Basic computer skills
Proficiency with Microsoft Office applications
Prior healthcare or phlebotomy experience, leadership experience preferred

Benefits

Comp & perks

Paid-training, including paid phlebotomy training
Medical, Dental, and Vision plans
Health Spending Accounts & Flexible Spending Accounts
PTO: Starting 15 days a year; based on type of job and tenure
11 paid holidays, including six core holidays and five floating holidays
401K with up to 6% company match
Paid Family Leave
Employee Assistance
Short- and Long-Term Disability and Insurance
Service Awards and recognition
Career growth and mentorship opportunities