Blood Collection Staff – Customer Service

American Red Cross

. Utilize healthcare and/or customer service skills throughout the blood collection process .

Posted 10/5/2026full-timeBaltimore • Maryland • United StatesLead💰 $19 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills and effective verbal communication while ensuring compliance with safety procedures in blood collection. Capable of collaborating with teams and adapting to variable schedules in diverse community settings.

Highest-signal resume keywords

Customer Service ExperienceEffective Verbal CommunicationValid Driver's LicenseBasic Computer SkillsHealthcare Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Blood Collection ProcessManual DexterityPhlebotomy ExperienceEquipment Setup and Tear DownLifting Heavy Weights

Soft Skills

Team CollaborationAdaptabilityInterpersonal Skills

Tools & Technologies

Microsoft Office ApplicationsRed Cross Vehicles

Industry Keywords

HealthcareRegulatory RequirementsVolunteer DonorsLifesaving Blood Donations

About the role

Key responsibilities & impact

Utilize healthcare and/or customer service skills throughout the blood collection process
Collaborate with teammates to transport and set up equipment at collection sites
Create a welcoming and comfortable environment for volunteer donors
Personally connect with donors, listen to their stories, and explain the impact of donations
Follow safety procedures while collecting lifesaving blood donations
Ensure collected blood meets goals and regulatory requirements and can be safely transfused
Drive Red Cross vehicles as needed
Set up and tear down equipment at mobile blood donation sites
Work as part of a team at businesses, schools, and other community locations

Requirements

What you’ll need

High school diploma or equivalent is required
Customer service experience and effective verbal communication skills are required
A current, valid driver's license with a good driving record is required
Ability to lift, push or pull heavy weights up and down ramps and stairs
Good manual dexterity
Ability to sit or stand for long periods of time
Ability to adapt to long, irregular hours and frequent schedule changes
Ability to work variable schedules, including early mornings, late nights, weekends, and holidays
Basic computer skills are required
Proficient with Microsoft Office applications
Position may require a minimum height of 60 inches to safely operate Red Cross vehicles
Prior healthcare or phlebotomy experience (CNA, MA, EMT, etc.) preferred
Prior leadership experience preferred

Benefits

Comp & perks

Medical, Dental, and Vision plans
Health Spending Accounts & Flexible Spending Accounts
PTO: Starting 15 days a year; based on type of job and tenure
11 paid holidays comprised of six core holidays and five floating holidays
401K with up to 6% company match
Paid Family Leave
Employee Assistance
Short- and Long-Term Disability and Insurance
Service Awards and recognition
Paid phlebotomy training
Mentors who empower career growth