Blood Collection Staff – Customer Service

American Red Cross

. Assist with every step of the blood collection process .

Posted 9/23/2026full-timeSalem • Oregon • United StatesLead💰 $20 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in blood collection processes, safety procedures, and customer service while maintaining compliance with regulatory requirements. Capable of effective communication and teamwork in dynamic environments, with a focus on donor experience and operational efficiency.

Highest-signal resume keywords

Blood Collection ProcessCustomer Service ExperienceDOT CertificationMicrosoft Office ProficiencyPhlebotomy Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Blood CollectionManual DexterityHeavy LiftingBasic Computer SkillsPhlebotomy

Soft Skills

Effective Verbal CommunicationTeam CollaborationAdaptability

Tools & Technologies

Red Cross Vehicles

Certifications & Qualifications

DOT Certification

Industry Keywords

HealthcareRegulatory ComplianceVolunteer Donor Engagement

About the role

Key responsibilities & impact

Assist with every step of the blood collection process
Collaborate with the team to transport and set up equipment at collection sites
Create a welcoming and comfortable environment for volunteer donors
Follow safety procedures while collecting blood donations
Personally connect with donors, listen to their stories, and explain the impact of donations
Maintain detailed work to ensure collected blood meets goals and regulatory requirements and is safe for transfusion
May drive Red Cross vehicles
Set up and tear down equipment at donation sites
Work as part of a team at mobile blood drives
Work a variable schedule that may include early mornings, late nights, weekends, and holidays
Overnight travel may be required in some locations
Schedule is provided two to three weeks in advance

Requirements

What you’ll need

High school diploma or equivalent is required
Customer service experience and effective verbal communication skills are required
A current, valid driver's license with a good driving record is required
DOT certification is required; must pass applicable DOT physical and related requirements and be able to possess or obtain a medical certification of at least one-year duration
Ability to lift, push or pull heavy weights up and down ramps and stairs
Good manual dexterity
Ability to sit or stand for long periods of time
Ability to adapt to long, irregular hours and frequent schedule changes
Minimum height of 60 inches may be required to safely operate Red Cross vehicles
Basic computer skills
Proficiency with Microsoft Office applications
Prior healthcare or phlebotomy experience is a competitive edge
Prior leadership experience is a competitive edge

Benefits

Comp & perks

Medical, Dental, and Vision plans
Health Spending Accounts & Flexible Spending Accounts
PTO: Starting 15 days a year; based on type of job and tenure
11 paid holidays comprised of six core holidays and five floating holidays
401K with up to 6% company match
Paid Family Leave
Employee Assistance
Short + Long Term Disability and Insurance
Service Awards and recognition
Paid phlebotomy training
Mentorship and career growth opportunities