Blood Collections Staff – Customer Service

American Red Cross

. Assist with every step of the blood collection process .

Posted 11/2/2026full-timeFairfield • New Jersey • United StatesLead💰 $21 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in blood collection processes while ensuring compliance with safety and regulatory standards. Exhibits strong customer service and communication skills to create a positive donor experience.

Highest-signal resume keywords

Blood Collection ProcessCustomer Service ExperienceEffective Verbal CommunicationValid Driver's LicenseBasic Computer Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Blood CollectionPhlebotomyManual DexterityAbility to Lift Heavy WeightsMicrosoft Office Proficiency

Soft Skills

Interpersonal SkillsAdaptabilityTeam Collaboration

Tools & Technologies

Red Cross Vehicles

Industry Keywords

Transfusion-Safety StandardsHealthcare ExperienceVolunteer Donor Engagement

About the role

Key responsibilities & impact

Assist with every step of the blood collection process
Collaborate with the team to transport and set up equipment at local community collection sites
Create a welcoming and comfortable environment for volunteer donors
Personally connect with donors, listen to their stories, and explain the impact of donations
Follow safety procedures while collecting lifesaving blood donations for hospitals
Ensure collected blood meets goals, regulatory requirements, and transfusion-safety standards
Drive Red Cross vehicles as needed
Set up and tear down equipment at donation sites
Work variable schedules that may include early mornings, late nights, weekends, and holidays
Overnight travel may be required in some locations

Requirements

What you’ll need

High school diploma or equivalent is required
Customer service experience and effective verbal communication skills are required
A current, valid driver's license with a good driving record is required
Ability to lift, push or pull heavy weights up and down ramps and stairs
Good manual dexterity
Ability to sit or stand for long periods
Ability to adapt to long, irregular hours and frequent schedule changes
Basic computer skills are required
Proficiency with Microsoft Office applications
Candidates must reside in Northern New Jersey: Hunterdon, Bergen, Union, Essex, Hudson, Morris, Passaic, Sussex, or Warren County
Position may require a minimum height of 60 inches to safely operate Red Cross vehicles
Prior healthcare or phlebotomy experience is preferred
Prior leadership experience is preferred

Benefits

Comp & perks

Medical, Dental, and Vision plans
Health Spending Accounts & Flexible Spending Accounts
PTO: Starting 15 days a year; based on type of job and tenure
11 paid holidays: six core holidays and five floating holidays
401K with up to 6% company match
Paid Family Leave
Employee Assistance
Short- and Long-Term Disability and Insurance
Service Awards and recognition
Paid phlebotomy training
Mentors and career growth opportunities