Call Center Agent

American Red Cross

. Schedule prospective blood donors from a variety of sources by phoning individuals to make donation appointments .

Posted 10/16/2026full-timeRemote • North Carolina • United StatesJunior💰 $16 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills and effective verbal communication while managing donor interactions and appointment scheduling. Proficient in data logging and maintaining records in a fast-paced environment.

Highest-signal resume keywords

Customer Service ExperienceTelephone Communication SkillsData LoggingProblem-Solving SkillsFast-Paced Environment Adaptability

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data LoggingAppointment SchedulingRecord MaintenanceComputer Experience

Soft Skills

Effective Verbal CommunicationCustomer-Focused InteractionCare and CompassionAbility to Handle Difficult Customers

Tools & Technologies

Google ChromeMozilla Firefox

Certifications & Qualifications

High School Diploma or Equivalent

Industry Keywords

Blood DonationDonor ManagementTelemarketingCustomer Service

About the role

Key responsibilities & impact

Schedule prospective blood donors from a variety of sources by phoning individuals to make donation appointments
Contact active or former blood donors to increase donation frequency and donor numbers at chapter offices or blood drives
Coordinate reminder calls and follow-ups
Log data and maintain records
Follow processes and appropriate scripting to ensure a consistent donor experience
Interact positively, proactively, and in a customer-focused manner with internal and external customers
Demonstrate care and compassion at all times

Requirements

What you’ll need

High school diploma or equivalent required
Minimum one year of telephone and customer service or telemarketing experience required
Computer experience required
Excellent customer service and problem-solving skills required
Effective verbal communication skills
Ability to work with potentially difficult customers
Comfort working in a fast-paced environment
Ability to work the stated schedules, including evenings and/or weekends
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home

Benefits

Comp & perks

Medical, Dental Vision plans
Health Spending Accounts & Flexible Spending Accounts
PTO: Starting at 15 days a year; based on type of job and tenure
11 paid holidays, comprising six core holidays and five floating holidays
401K with up to 6% match
Paid Family Leave
Employee Assistance
Short- and Long-Term Disability and Insurance
Service Awards and recognition
Incentive plan based on annual individual and organization performance
Shift Differential