Call Center Agent I

American Red Cross

. Contact blood donors by telephone using a dialer system to recruit for blood donation .

Posted 10/12/2026full-timeTucson • Arizona • United StatesJunior💰 $16 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in telemarketing and customer service within a call center environment, effectively utilizing multiple computer applications to manage donor records and appointments while maintaining high production standards.

Highest-signal resume keywords

Telemarketing ExperienceCustomer Service SkillsEffective Verbal CommunicationProblem-Solving SkillsMulti-Tasking Ability

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Call Center ExperienceDonor Record ManagementAppointment SchedulingLead DevelopmentCall Scripting

Soft Skills

Positive Service ExperienceAbility to Handle Difficult CustomersDesire to Advocate for Blood Donations

Tools & Technologies

Dialer SystemComputer Applications

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Blood DonationDonor RecruitmentCommunity SupportSales ExperienceCall Processes

About the role

Key responsibilities & impact

Contact blood donors by telephone using a dialer system to recruit for blood donation
Use multiple computer systems simultaneously to target appropriate blood drives, update donor records, and record call outcomes
Schedule appointments and provide a positive service experience to maximize donor show rates
Follow call processes and scripting to ensure a consistent donor experience
Maintain daily production standards for calls and appointments per hour
Develop working knowledge of donor criteria to inform donors of eligibility and reduce deferral rates
Maintain accurate records of donors and groups contacted and appointments scheduled
Develop new leads and implement donor recruitment programs as needed
Respond to or transfer inbound calls to the appropriate party
Coordinate support of community and business donor groups as needed
Perform other related duties as assigned

Requirements

What you’ll need

Must live in or near the Tucson, AZ area
High school diploma or equivalent required (GED)
Minimum one year of related experience in telemarketing, customer service, or a call center
Must commit to 90 days of uninterrupted employment with 100% attendance
Must commit to one of the listed work schedules
Proficient in using multiple computer applications simultaneously in a fast-paced environment
Excellent customer service and problem-solving skills
Effective verbal communication skills
Ability to work with potentially difficult customers in a fast-paced call center environment
Prior sales or negotiation experience is a plus
Desire to advocate for and learn more about blood donations, with an interest in promoting upwards
If a prior employee or contractor, must be eligible for rehire
Combination of candidate’s education and general experience may satisfy requirements when total years meet the stated education and experience requirements

Benefits

Comp & perks

Medical, Dental Vision plans
Health Spending Accounts & Flexible Spending Accounts
PTO: Starting at 15 days a year; based on type of job and tenure
11 paid holidays: six core holidays and five floating holidays
401K with up to 6% match
Paid Family Leave
Employee Assistance
Service Awards and recognition
Competitive compensation
Mentors and purposeful career development
Employee support and recognition programs