Confirmation Pathways Associate

American Red Cross

. Conduct identity and residency verification activities for disaster clients whose identity or addresses could not be verified through standard processes .

Posted 11/12/2026full-timeRemote • United StatesMid-Level💰 $60,000 - $80,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in identity and residency verification processes, utilizing approved communication methods and virtual platforms to ensure accurate client identification. Maintains high standards of documentation and privacy while collaborating with team members and leadership to inform business decisions.

Highest-signal resume keywords

Identity VerificationResidency VerificationClient CommunicationDocumentation StandardsTeam Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Case Record ReviewVirtual IdentificationResidency ConfirmationData DocumentationDiscrepancy Identification

Soft Skills

Client-Centered ServiceOperational FlexibilityIndependent WorkTeamworkCommunication Skills

Tools & Technologies

Tracking SystemsVirtual PlatformsOffice Software

Certifications & Qualifications

Bachelor's DegreeGovernment Security Clearance (Potential)

Industry Keywords

Disaster Client ServicesAssisted Confirmation PathwayOn-Call RotationsClient Outreach

About the role

Key responsibilities & impact

Conduct identity and residency verification activities for disaster clients whose identity or addresses could not be verified through standard processes
Review client case records, RC Care information, and tracking systems to identify cases requiring outreach and verification
Conduct a minimum of three client contact attempts using approved communication methods
Communicate verification requirements and facilitate virtual identification and residency confirmation sessions
Assess identity and residency information through approved virtual platforms and validate it against case records
Document verification activities, observations, and findings in designated systems
Identify discrepancies, verification concerns, or incomplete information and refer findings through established review channels
Maintain privacy, documentation, and quality standards while delivering client-centered service
Work independently and with Casework Transformation Operations staff to identify trends, project future volumes, inform business decisions, and report issues to leadership
Support development of a volunteer cadre of Assisted Confirmation Pathway specialists
Serve on-call rotations for overnight and weekend ACP processing
Work from home under limited supervision during steady-state and operational-state periods

Requirements

What you’ll need

Bachelor's degree or equivalent combination of education and related experience required
Minimum 3 years of related experience or equivalent combination of education and related experience required
May require the ability to obtain a government security clearance
May require fluency in a second language
Ability to work on a team
Ability to use a personal computer, applicable software, and office equipment for sustained periods of time
Travel required up to 5-10%
Operational flexibility to meet sudden and unpredictable needs
Ability to work an alternative schedule, such as Tuesday-Saturday or Sunday-Thursday
Ability to serve on-call rotations for overnight and weekend ACP processing, approximately 1 week of every month

Benefits

Comp & perks

Medical, Dental Vision plans
Health Spending Accounts & Flexible Spending Accounts
PTO: Starting at 15 days a year; based on type of job and tenure
11 paid holidays comprised of six core holidays and five floating holidays
401K with up to 6% match
Paid Family Leave
Employee Assistance
Short + Long Term Disability and Insurance
Service Awards and recognition
Fully remote work from home
Mentors and purposeful career path
Alternative schedules such as Tuesday-Saturday or Sunday-Thursday
Opportunity to support a mission-based humanitarian organization