Director, Salesforce Technology

American Red Cross

. Lead the engineering organization supporting RC Care, a mission-critical Salesforce-based client case management and financial assistance platform for disaster relief services .

Posted 10/13/2026full-timeRemote • United StatesLead💰 $170,000 - $190,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading Salesforce-based engineering teams, establishing technical standards, and driving Agile practices to enhance software delivery and operational excellence. Proficient in coaching technical talent and fostering a high-performing engineering culture focused on collaboration and accountability.

Highest-signal resume keywords

Salesforce Platform ExperienceAgile Development LeadershipTechnical Coaching and OversightDevOps Practices EstablishmentSoftware Engineering Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Salesforce ApexLightning Web Components (LWC)Software ArchitectureAPI and Integration PatternsCloud PlatformsCI/CD PracticesAutomated TestingPerformance Metrics MonitoringIncident ResponseTechnical Debt Reduction

Soft Skills

LeadershipCollaborationCoachingPartnership SkillsKnowledge Sharing

Tools & Technologies

Salesforce Data CloudMuleSoftSAFeDevOps ToolsEnterprise Application Development

Certifications & Qualifications

Salesforce Platform Developer ISalesforce Platform Developer IISalesforce Application ArchitectSalesforce System ArchitectSalesforce Certified Administrator

Industry Keywords

Disaster Relief ServicesNonprofit OrganizationsMission-Critical PlatformsCross-Functional EnvironmentsOperational Support Models

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Lead the engineering organization supporting RC Care, a mission-critical Salesforce-based client case management and financial assistance platform for disaster relief services
Recruit, lead, coach, and develop Salesforce developers and test engineers
Build a high-performing engineering culture focused on accountability, collaboration, learning, knowledge sharing, and technical excellence
Manage team capacity, resource allocation, performance, and staffing
Partner with Product Management, Service Design, Solution Architecture, business stakeholders, and enterprise technology teams
Lead engineering across discovery, design, estimation, development, testing, deployment, monitoring, support, and continuous improvement
Lead Agile and SAFe planning, sprint execution, PI planning, prioritization, dependency management, and cross-team coordination
Establish technical standards, engineering practices, and delivery expectations for RC Care
Provide technical coaching and oversight for architecture, design patterns, Salesforce capabilities, integrations, security, scalability, and software engineering practices
Guide modernization, technical debt reduction, and adoption of emerging Salesforce capabilities
Advance CI/CD, automated testing, code review, quality gates, release management, environment management, observability, and deployment practices
Define and monitor engineering and product health metrics
Lead incident response, root-cause analysis, corrective actions, release readiness, and platform reliability improvements
Maintain documentation, operational procedures, security controls, and on-call support practices
Lead third-party technology partners and vendor teams
Establish operating policies and procedures, and develop budgets, schedules, and performance standards

Requirements

What you’ll need

Bachelor’s degree in Computer Science, Information Technology, or equivalent experience
Minimum 5 years of IT leadership or management experience leading software engineering teams
Experience building high-performing engineering organizations and developing technical talent
Experience leading Agile development teams in complex, cross-functional environments
Strong partnership skills with product management, architecture, design, business stakeholders, and enterprise technology teams
10+ years of software engineering experience in enterprise environments, including mission-critical business platforms
5+ years leading Salesforce or enterprise application development teams
Experience providing technical leadership, coaching engineers, reviewing solution designs, and driving engineering excellence
Experience establishing engineering standards, DevOps practices, operational support models, and software delivery processes
Strong understanding of software architecture, application security, API and integration patterns, cloud platforms, and modern software engineering practices
Salesforce platform experience, including Apex, Lightning Web Components (LWC), integrations, and platform security
Must be authorized to work in the United States; American Red Cross does not sponsor employment visas
Preferred: Salesforce Data Cloud, MuleSoft or enterprise integration, DevOps maturity, SAFe, nonprofit or mission-driven organization experience
Preferred certifications: Salesforce Platform Developer I/II, Salesforce Application Architect, Salesforce System Architect, Salesforce Certified Administrator
Ability to use a personal computer, applicable software, and office equipment for sustained periods
Approximately 10% annual domestic travel

Benefits

Comp & perks

Medical, Dental Vision plans
Health Spending Accounts & Flexible Spending Accounts
PTO: Starting at 19 days a year; based on type of job and tenure
11 paid holidays comprised of six core holidays and five floating holidays
401K with up to 6% match
Paid Family Leave
Employee Assistance
Short- and Long-Term Disability and Insurance
Service Awards and recognition