ERA Caseworker, Service Associate

American Red Cross

. Supervise implementation of disaster services programs in an assigned geographic area .

Posted 9/23/2026full-timeRemote • Florida • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in disaster services program implementation, volunteer management, and community engagement. Proficient in developing strategies, project plans, and training modules to enhance disaster preparedness and response.

Highest-signal resume keywords

Disaster Services Program ImplementationVolunteer ManagementProject ManagementCommunity EngagementData Analysis

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Disaster PreparednessDisaster ResponseDisaster RecoveryProgram DevelopmentBudget DevelopmentTraining Module CreationAnalytical SkillsProcess ImprovementPublic SpeakingCompliance with Data Protection Regulations

Soft Skills

Interpersonal SkillsCommunication SkillsLeadership SkillsCollaboration SkillsProblem Solving

Tools & Technologies

MS OfficeWordExcelPowerPointOutlook

Industry Keywords

Disaster CycleCommunity ResiliencyEmergency ManagementVolunteer-Led ProgrammingMatrix Management

About the role

Key responsibilities & impact

Supervise implementation of disaster services programs in an assigned geographic area
Lead and supervise disaster program employees and volunteers
Implement disaster preparedness, response, and recovery programs
Support development and leadership of disaster volunteers across disaster-cycle functions
Manage volunteer-led disaster services programming, including mass care, response, community preparedness, recovery, planning, and readiness
Monitor, collect, and analyze business data to improve services
Ensure compliance with data protection and privacy regulations
Create and improve plans for disaster cycle services program delivery
Develop, train, coach, delegate to, coordinate, evaluate, and manage performance of employees and volunteers
Collaborate with the Disaster Workforce Engagement Team
Prepare and mobilize communities and engage community, emergency management, government, faith-based, and other partners
Coordinate community listening and engagement activities
Build relationships across internal lines of business in a matrix management environment
Develop and implement plans to meet regional targets
Serve as the local Red Cross disaster subject matter expert
Partner with local organizations and leaders to support community resiliency
Initiate and coordinate disaster relief operations
Serve as a disaster leader after completing training requirements
Deploy and participate in operations outside the home region
Direct daily operations of the work unit

Requirements

What you’ll need

Bachelor's degree required
Minimum 3 years of related experience or equivalent combination of education and related experience required
1 year of lead or supervisory experience
Excellent interpersonal, verbal, and written communication skills
Ability to develop project plans and budgets
In-depth knowledge of the program or service
Ability to create presentations and develop training modules
Ability to develop strategies to achieve organizational goals
Analytical and decision-making skills for continuous program or service improvements
Collaboration with diverse groups and individuals
Facilitation, problem solving, marketing, leadership, and partnership management skills
Planning, public speaking, project management, and process improvement abilities
Customer-oriented, organized, solutions-oriented, externally focused, and team-oriented
Intermediate proficiency with MS Office, including Word, Excel, PowerPoint, and Outlook
Familiarity with federal, state, and local employment laws
Ability to work outside regular duty hours, including nights and weekends
Ability to work under “steady state” requirements
Ability to work on a team
Regional disaster employees must deploy outside their region at least once a year
Must meet all training and physical capacity requirements for deployment
Travel may be required
Must frequently lift or move up to 15 pounds and occasionally up to 30 pounds
Ability to work at a computer terminal for extended periods

Benefits

Comp & perks

Full-time employment
Fully remote near primary location
Equal Opportunity employment
Consideration for qualified applicants with arrest or conviction records in accordance with applicable fair chance laws
Deployment opportunities contributing to skill building, career development, and exposure to different types of disasters